Transportation Manager

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

This role leads and develops a team of 20–30 drivers, providing coaching and guidance to ensure safety, efficiency, and high-quality service. In addition, the Operations Manager supports a department managing 61 routes, monitoring performance metrics, optimizing schedules, and implementing best practices to achieve operational excellence. Acting as a business owner, this position focuses on cost management, compliance, and continuous improvement while collaborating with dispatch, logistics, and customer service teams to maintain exceptional standards and customer satisfaction.

• Onboarding
  • Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
  • Meet with new frontline employees daily to ensure consistent communication and support of onboarding.

• Developing
  • Provide timely and consistent touchpoints with frontline employees.
  • Regular review of best practices to enhance daily performance
  • Focus on understanding and progress of frontline employee career goals

• Coaching
  • Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
  • Actively practice and seek feedback on coaching conversations.

• Mentoring
  • Lead by example to ensure safety practices are paramount with each employee and
  • Teaching and developing an understanding of the WM Way

• Performance Management
  • Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
  • Documents and maintains records required by regulatory agencies such as the Department of Transportation.

• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.

• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

• Associate's Degree or in lieu of a degree Required or

• High School Diploma (accredited) and two (2) years of relevant work experience. Required

• Successful completion of the WM Operations Manager Trainee program Required and

• must be at least 18 years of age Required and

• legally eligible to work in the country where the position is located Required

• Driver's License Valid Driver's License Required

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

The expected base pay range for this Office/on-site position is $76,000 - $78,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity

Employer:

Minority/Female/Disability/Veteran