Operations & Security Manager

Location
:
Reno, Nevada

Employment Type
:
Full-time, Exempt

Shift
:
Weekdays, with as-needed nights/weekends for escalations

Reports To
:
Campus/Site Operations Director

Direct Reports
:
Site Operations Supervisor and/or Operations, Security, and Technology Technicians

NOVVA Data Centers is a privately held, cutting-edge provider of data center and colocation solutions, delivering highly secure, scalable, and sustainable infrastructure to businesses locally and globally. We are committed to innovation, customer satisfaction, and operational excellence.

The Building Operations Manager serves as the intermediary leader between the Site Operations Director and the Site Operations Supervisors. This role is responsible for translating strategic direction into operational execution, ensuring that data center operations, customer experience, security, and compliance standards are consistently met.

The Manager oversees day-to-day building operations, aligns staff performance with company objectives, ensures operational readiness, and acts as a key escalation point for supervisors. This position balances tactical oversight of operations with strategic leadership, driving both short-term performance and long-term improvements.

• Manage and mentor Site Operations Supervisors, ensuring effective oversight of OST Technicians.
• Develop training and succession plans to build high-performing, cross-functional teams.

• Serve as the primary escalation point for Supervisors, providing guidance on operational, technical, and customer-facing issues.
• Reinforce NOVVA’s culture of professionalism, innovation, and customer focus.

• Ensure execution of all standard operating procedures (SOPs), incident response protocols, and compliance requirements across the facility.

• Oversee daily operations, including monitoring of IT systems, security systems, alarms, and facility conditions.
• Coordinate and validate preventive/corrective maintenance schedules with facilities and vendors.
• Track capacity planning, cabinet/containment layouts, and white space utilization in collaboration with the Site Director.

• Ensure supervisors enforce access controls, video surveillance, and property management procedures.
• Review escalated incidents, violations, or suspicious activity and coordinate appropriate follow-up.
• Partner with compliance and audit teams to prepare documentation and ensure adherence to regulatory standards.

• Oversee customer onboarding, provisioning, and support activities led by Supervisors and Technicians.
• Ensure consistent communication and professional handling of customer issues, escalations, and maintenance windows.
• Support customer tours, vendor visits, and service demonstrations as a leadership representative.

• Coordinate change management, provisioning requests, and upgrades with Supervisors to minimize service impact.
• Review Supervisor reports on project status, resource needs, and risks; elevate as appropriate to the Site Director.
• Drive continuous process improvements in workflow efficiency and documentation quality.

• Act as a leadership point of contact for Advisory and Critical events when escalated from Supervisors.
• Ensure accurate, timely incident reporting and verify that corrective actions are documented and tracked to closure.
• Provide consolidated operational reports and recommendations to the Site Director.

• Required:
  
  High School Diploma or GED
• Preferred:
  Bachelor’s Degree in Information Technology, Facilities Management, or a related…