Veterans Education Benefits Manager

The Veterans Education Benefits Manager oversees the day-to-day administration of U.S. Department of Veterans Affairs (VA) education benefits and applicable military-connected student tuition and fee waiver programs, including the Nevada National Guard Fee Waiver. The Manager oversees VA education benefit certification operations, certification workflows Veterans Education Benefits Associate, quality control, student records, and operational compliance. The position ensures that certifications, adjustments, and amendments are completed accurately, within required timelines, and in accordance with federal, state, Nevada System of Higher Education (NSHE), and institutional requirements.

The Manager serves as the primary operational contact for VA education benefit certification matters and supports the Veteran Services Program Director in maintaining institutional compliance and eligibility to administer VA education benefits. The position independently manages certification operations, identifies and resolves complex benefit issues, develops and maintains operational procedures, prepares documentation for audits and compliance reviews, and escalates significant compliance or institutional matters to the Veteran Services Program Director.

• Oversee the certification of VA education benefits, including Post-9/11 GI Bill, Montgomery GI Bill, Veteran Readiness and Employment, and other applicable VA education benefit programs.
• Supervise the certification process for student enrollments through the VA's Enrollment Manager system.
• Ensure certifications, adjustments, amendments, and terminations are processed accurately and within required timelines.
• Review certification activity for accuracy, completeness, and compliance, and coordinate corrections when errors or discrepancies are identified.
• Review and resolve complex cases, including enrollment changes, withdrawals, tuition and fee reporting, academic progress concerns, mitigating circumstances, and other benefit-related issues.
• Monitor certification workloads, outstanding processing, and deadlines to ensure timely completion.
• Maintain quality control procedures, accurate student records, and supporting documentation for VA education benefit certifications.
• Oversee reconciliation of VA payments with institutional financial records when applicable.
• Manage the Nevada National Guard Fee Waiver process, including reviewing required documentation, applying waivers, resolving discrepancies, coordinating with appropriate institutional offices, and ensuring requests are completed accurately and within established state and institutional deadlines.

• Ensure day-to-day certification operations comply with U.S. Department of Veterans Affairs regulations, State Approving Agency requirements, NSHE policies, and institutional policies and procedures.
• Monitor changes to VA regulations and guidance and update certification procedures and internal processes as needed.
• Interpret and apply VA education benefit regulations and certification requirements to operational processes and individual student cases.
• Develop and maintain standard operating procedures for certification processes, internal workflows, the Nevada National Guard Fee Waiver process, and any other applicable program.
• Maintain documentation required for compliance surveys, supervisory visits, audits, and program reviews.
• Prepare and coordinate documentation for VA and State Approving Agency compliance reviews and supervisory visits.
• Identify operational compliance concerns, communicate significant issues to the Veteran Services Program Director, and assist with responses or…