Operations Manager

About Jitsu :
Jitsu is an expedited urban last-mile delivery service, providing customers with a superior same and next day delivery experience. Jitsu leverages purpose-built modern technology and a gig driver fleet to drive transformative outcomes that catalyze customers’ brand growth. Logistics teams can now provide a differentiated delivery experience at a competitive cost, overcoming the limitations of legacy delivery providers. Jitsu operates in major U.S. metro urban areas across the U.S,

enabling high-volume shippers to consistently cater to the rising needs and expectations of their customers.

About the role :
As the site leader, the Operations Manager is accountable for the full performance of the warehouse facility. You will own sort and driver launch operations end-to-end, lead a team of rotating temporary hourly associates depending on volume, and drive continuous improvement across safety, quality, and cost. You will also contribute to P&L oversight for your market and partner closely with the your direct Manager to shape operational strategy as Jitsu scales.

• Own daily warehouse operations including outbound and sortation, ensuring packages are dispatched accurately and on schedule.
• Maintain a strong floor presence and lead by example: this is a hands‑on leadership role.
• Drive Safety, Quality, and Cost metrics and lead continuous improvement initiatives across all operational areas.
• Champion OSHA compliance, PPE availability, and a safety‑first culture across your team.
• Manage supply inventory and submit bi-weekly orders to prevent stock‑outs and control costs.

• Hire, train, mentor, and develop a team of rotating temporary hourly associates depending on volume
• Build bench strength by growing the number of qualified warehouse personnel in your market ahead of volume increases.
• Partner with your direct Manager on platform associate workforce planning and team engagement.

• Assist with P&L management for your market, understanding the cost drivers and levers within your control.
• Use data to identify operational trends and execute process improvements that improve efficiency and scalability.
• Collaborate cross‑functionally with Client Operations, People, and Central Ops to resolve issues and exceed client expectations.
• Partner with the Client Operations team to deliver on last-mile commitments and strengthen client relationships.

• Academic or equivalent experience; 4 years in last-mile delivery, 3PL warehousing, logistics, or last mile transportation.
• 3 years of experience managing teams of direct and indirect reports in an operations environment.
• Proven ability to lead through a high‑growth, fast‑paced environment, you adapt quickly and bring others along with you.
• Strong analytical skills and comfort with data; experience with Google Sheets to track KPIs and drive decision and an interest in utilizing AI to optimize workflows.
• Excellent communication skills with the ability to engage effectively across all levels of the organization.
• A track record of building and developing high-performing hourly teams.
• OSHA Forklift Operator certification is a strong plus.

Hours :
This position requires weekend, night, and holiday hours according to the needs of the company. There is not a set shift as this is a 24/7 operation, with the Daily Sort taking place overnight. As part of the site leadership team, this role requires on-call availability and flexibility to provide on‑site coverage across shifts often.

Physical Requirements: The physical requirements below are representative of what is necessary to successfully perform the essential functions of this position.

• Stand, walk, sit at a desk, work on a computer,…