Customer Success Manager

Customer Success Manager

Eulerity is a rapidly growing technology company providing marketing automation technology to small businesses and franchises.

Our industry‑recognized proprietary software solution supports the creation, execution, and analysis of paid marketing across all major digital channels including Google Search, Social Media (Facebook / Instagram), Display, & Video. We are currently seeking an organized and communicative Customer Success Manager to support our rapidly growing client base!

• Educate users on digital marketing best practices and how our platform can help them achieve business goals
• Act as main point of contact for business owners from varying brands using our technology to market their businesses
• Assist clients with marketing strategy and review performance on channels, including but not limited to Google Adwords (Search), Facebook and Instagram (Social Media), Google Display Network, You Tube, etc.
• Experience collaborating with multi‑unit owners and regional managers to build strong relationships, align on strategy, and drive business growth across territories.
• Host onboarding sessions to educate new users how to activate campaigns and use the Eulerity platform
• Understand client objectives and KPIs, and steward successful use of the Eulerity platform
• Interface with clients through emails and phone calls to provide support and platform / marketing expertise
• Work closely with Technical Account Managers to track media placements to ensure delivery in full, proactively analyze campaign metrics and optimize
• Work cross‑functionally with internal teams including Engineering, Product, and Marketing to resolve client issues, drive campaign success, and ensure a seamless customer experience.

• 3+ years of relevant Account Management experience
• Preferred : experience with Account Management at a technology company
• Quick learner and ability to manage multiple priorities and projects
• Excellent communication skills with the ability to educate and train clients and users
• Very organized and keen attention to detail
• Strong analytical and creative skills
• Out‑of‑the‑box thinker with problem‑solving / consultative approach
• High energy and a teamwork mentality is a must
• Must be proficient with Excel, PowerPoint and Word
• Excellent interpersonal and communication skills in English

This position is open to remote candidates, but applicants must reside within the United States.

• Comprehensive benefits

• Dental
• Vision
• Unlimited PTO
• Commuter benefits
• 401(k) with company match
• Hybrid model (2-3x in office per week) or Remote
• In‑office lunches and unlimited snacks
• Summer Fridays

Our salary ranges are based on paying competitively for our company's size and industry, and are one part of the total compensation package that also includes benefits, perks and other opportunities  expected range for this role is $60,000 - $70,000, commensurate with experience.