RMA Coordinator

What Will You Do?

• Independently perform routine tasks to inspect and disposition products under the Return Credit RMA process.
• Coordinate and communicate RMA progress and discrepancies to necessary parties.
• Perform tests on products to determine approval or rejection and write reports of examinations.
• Identify and disposition non-conforming parts, assemblies, and finished goods products.
• Troubleshoot and isolate physical and functional product defects.
• Perform work in a safe manner. Report repairs or safety concerns to management.
• Maintain compliance with all ISO regulations and procedures.
• Perform other duties as assigned.

• Education:
  
  Associates degree or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Experience:
  
  At least one year of experience and knowledge of PDU products and Legrand quality standards.
• Skills/Knowledge/Abilities:
  • Ability to read and interpret orthographic drawings.
  • Familiar with mechanical measurement equipment and tooling.
  • Ability to understand and apply the elements of corrective and preventive actions.
  • Effective oral and written communication skills with the ability to provide information across multiple groups.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to resolve problems involving several variables in standardized situations.
  • Strong organizational and planning skills and the ability to work independently.
  • Computer proficient with knowledge of Microsoft Office products (Word/Excel/Outlook).
  • Read and understand BOMS, Wiring, and Layout diagrams for use in product build verification.
  • Familiarity of ISO 9000 standards and audit process preferred.
  • Familiarity with SAP software is preferred.
• Desired
  
  Competencies:
  • Job Knowledge – competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
  • Cooperation – establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
  • Oral Communication – speaks clearly; listens and gets clarification; responds well to questions; participates in meetings.
  • Teamwork – balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.
  • Problem Solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Initiative – volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
  • Planning/Organizing – prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
  • Quality – demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings to improve life by transforming the spaces where people live, work, and meet through simple, innovative, and sustainable solutions.

Equal Opportunity Employer