CUSTOMER SVC​/DEPT LEADER

Customer Service / Dept Leader

Join to apply for the CUSTOMER SVC/DEPT LEADER role at Smith's Food & Drug Centers

Enjoy an outstanding customer experience, establish and maintain a safe and clean environment, direct and supervise daily functions, and embody the Company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Establish and maintain the Front‑end department's environment and safety standards
• Direct and supervise all day‑to‑day functions, duties and activities for the Front‑end department
• Execute best practices, goals and Front‑end standards established for the department
• Encourage associates to deliver excellent customer service under the Customer 1st strategy
• Maintain inventory, pricing and promotions for the department
• Monitor and control supply expenses, cash control and sales records
• Prepare and maintain the department's budget and profit‑and‑loss reviews
• Develop and implement a department business plan to achieve desired results
• Schedule Front‑end associates to provide adequate coverage
• Administer safety programs, report incidents and ensure compliance with laws and guidelines

• Effective communication skills
• Basic math knowledge (counting, addition, subtraction)
• Ability to handle stressful situations
• Retail or customer service experience
• Knowledge and ability to respond to product questions and make suggestions
• Experience with inventory management, pricing, and promotional activities
• Understanding of safety regulations and procedures
• Strong leadership, collaboration and coaching skills
• Ability to manage cash control, sales and financial reports
• Proficient with computer‑assisted ordering and inventory systems
• Compliance with all local, state, and federal laws and company guidelines
• Must be able to perform the essential functions of the position with or without reasonable accommodation

• A wide range of healthcare coverage, including medical, dental, vision, and prescription plans
• Flexible scheduling in full‑ and part‑time roles with paid time off, holiday and sick pay based on eligibility and length of service
• Employee Assistance Program and free financial coaching through Goldman Sachs Ayco
• Valuable associate discounts on purchases (food, travel, technology, etc.)
• Up to $21,000 in tuition reimbursement over your career via the Continuing Education program
• Vast potential for growth through training programs and diverse career pathways

Mid‑Senior level

Part‑time

Other

Human Resources Services