Stem Studio Floral Assistant

Description YOUR FUTURE ROLE:

Stem Studio is growing, and we need an outgoing, hardworking Floral Assistant to help keep it fresh, stocked, clean, organized and ready for customers.

Stem Studio is Moana Nursery’s interactive, farm-to-vase floral experience. Customers can shop individual stems, select ready-made wraps and arrangements, or receive expert help creating something of their own. Many of our flowers are grown by our team in Minden, Nevada, providing customers with exceptionally fresh, locally grown flowers at approachable prices.

This position combines flower care, floral production, customer service and sales. The Stem Studio Floral Assistant serves as a friendly flower guide—helping customers select stems, understand basic design principles, care for their flowers and create something they are excited to take home.

This person does not need to be an expert floral designer. They must have basic floral-design knowledge or experience, understand the importance of proper flower care and want to continue developing their skills. A warm personality, sales confidence and the ability to connect with customers are especially important.

The Stem Studio Floral Assistant reports to the Floral Operations Administrator and coordinates Stem Studio flower, vase and wrapping-material needs with that person.

• Upholds Moana Nursery’s strict safety policies and floral sanitation standards.
• Takes daily ownership of keeping Stem Studio fresh, full, clean, organized and ready for customers.
• Opens and prepares Stem Studio for business each morning.
• Moves flowers and other temperature-sensitive Stem Studio products from the floral cooler into the studio each morning.
• Returns Stem Studio flowers and temperature-sensitive products to the appropriate cooler at the end of each day.
• Keeps flower buckets clean, filled with fresh water and properly labeled and priced.
• Monitors flower freshness, hydration, presentation and overall quality throughout each shift.
• Removes, refreshes, repurposes or reports flowers that no longer meet Moana Nursery’s quality standards.
• Rotates flowers and prioritizes older inventory when appropriate to reduce unnecessary waste.
• Keeps Stem Studio displays full, attractive, properly priced and easy for customers to shop.
• Restocks wrapping paper, tissue, ribbon, sleeves, flower food, cards and other customer supplies.
• Produces approximately 8–12 wraps each day for Stem Studio and register displays under normal operating conditions.
• Ensures the daily wrap assortment includes at least five $35 wraps.
• Produces approximately 15 small register arrangements during designated Sunday and/or Thursday production shifts.
• Replenishes wraps and arrangements as products sell.
• Follows established recipes, prices, product specifications and presentation standards.
• Uses available flowers and supplies thoughtfully to maintain product value and reduce waste.
• Communicates promptly when flower availability, vase inventory, customer traffic or other circumstances may affect production goals.
• Welcomes customers into Stem Studio and explains how the experience works.
• Helps customers select stems based on color, occasion, budget and personal preference.
• Provides basic guidance about flower combinations, balance, proportion, wrapping and vase selection.
• Teaches customers how to prepare and care for their flowers at home.
• Helps customers create wraps or arrangements when requested.
• Explains the value of professional floral assistance clearly and comfortably.
• Recognizes when customer assistance has moved beyond complimentary guidance and into a paid floral-design service.
• Uses Moana Nursery’s Finishing Touches service to charge appropriately for hands‑on floral assistance.
• Explains…