Inside Sales Representative

Hamilton Medical was founded in 1983 with a clear mission: to enhance the lives of patients on respirators and support the caregivers who serve them. Our focus is on developing ventilation technologies that prioritize safety, effectiveness, and lung protection. We are dedicated to easing the burden on healthcare professionals who work tirelessly every day, helping critically ill patients recover and regain their health.

We are committed to helping medical teams deliver the best respiratory care ‑ to anyone, anywhere.

The Inside Sales Representative plays a key role in driving revenue growth, strengthening customer relationships, and delivering exceptional customer experiences. This position focuses on expanding consumables and service contract sales, identifying new business opportunities, managing customer inquiries, preparing quotations, and proactively following up on leads.

The Inside Sales Representative works closely with regional sales leadership and field sales teams to support sales initiatives, maintain accurate forecasts, analyze sales performance, and maximize product utilization across the existing customer base. The ideal candidate is an initiative-taking, customer-focused professional with effective communication, organizational, analytical, and critical thinking skills who thrives in a fast-paced environment and is committed to achieving sales objectives.

• Revenue Growth and Account Development: Drive incremental consumables revenue across existing Hamilton Medical accounts by identifying growth opportunities, expanding product-line penetration, and managing the sales process from opportunity identification through execution.
• Service Contract Sales: Promote the adoption and expansion of service contracts across the existing Hamilton Medical customer base.
• Customer Follow-Up and Product Utilization: Follow up with customers after the installation of Hamilton Medical ventilators, consumables, and supplies to assess customer satisfaction, support effective product utilization, and identify opportunities to expand the use of Hamilton Medical’s product portfolio.
• Sales Forecasting and Pipeline Management: Develop and maintain monthly and rolling sales forecasts covering active opportunities and pending business. Collaborate with Regional Sales Directors to monitor field sales team compliance with sales processes, forecasting requirements, and CRM documentation.
• Software Upgrade Opportunities: Identify and pursue sales opportunities for new software releases and upgrades across the existing installed base.
• Lead Generation and CRM Management: Prospect for new sales leads and business opportunities, maintain accurate records, and ensure timely updates to all relevant lead and opportunity information in the CRM system.
• Sales Analytics and Reporting: Develop actionable sales analytics and reports to identify trends, improve device utilization, and increase consumables revenue within existing customer accounts.
• CRM Subject Matter Expertise: Serve as a subject matter expert for CRM-related activities, including maintaining account demographics, managing contact records, and preparing sales quotations through Microsoft-based systems and tools.
• Business Systems Support: Provide support for Hamilton Medical's hosted business systems, including CRM, Configure, Price, Quote (CPQ), and Power BI.
• Product and Pricing Knowledge: Maintain a thorough understanding of Hamilton Medical product lines, pricing structures, and part numbers to support accurate quotations and effective sales execution.
• Sample Product Coordination: Coordinate and facilitate the shipment of consumable product samples to support customer evaluations and sales opportunities.
• Sales Meeting Participation: Attend and participate in sales meetings, both in person and remotely, as required.
• Additional Responsibilities: Take on special projects and additional duties as assigned to support departmental and organizational objectives.

• Experience collaborating with and supporting field sales teams in areas such as contracting, sales forecasting, and order processing.
• Strong analytical skills and exceptional diligence.
• Proficiency in Microsoft Office applications, particularly Excel and Access, including the ability to develop and maintain spreadsheets and databases.
• Strong computer skills, including proficiency in internet-based research and business applications.
• Excellent telephone, written, and verbal…