Hotel Security Officer Guest Care

Join our Security Team!
We're seeking motivated individuals who are passionate about safety, guest service, and teamwork. As a Security Officer, you'll help create a secure and welcoming environment for guests and team members while responding to incidents, patrolling the property, and providing exceptional service. If you're dependable, observant, and thrive in a fast-paced environment, we want to hear from you!

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:

• Provide the most responsive, knowledgeable, and courteous service by protecting not only the property but also the safety of the guests and team members through observing, reporting, and responding.

• Respond in a calm demeanor for any/all emergency situations that may arise, i.e., bomb threats, medicals, deaths, domestic disturbance, etc.

• Work various posts, including stationary/sitting posts, mobile/standing posts, driving a company vehicle, or roaming posts on foot. Posts can be both inside and outside the hotel as directed by Security leadership.

• Patrol the property on a continual basis assisting guests/team members whenever needed and securing the hotel property against loss and/or damage.

• Observe all areas inside/outside of the hotel for safety concerns or suspicious circumstances.

• Exercise good judgment, reason and a calm demeanor when approaching a disgruntled individual. In the event of a confrontation, follow the department policies while remaining calm.

• In the event of an emergency or similar situation, take control and instruct fellow co-workers, team members, and guests as to the best course of action to take; follow direction from security leadership and give instructions to guests.

• Complete investigations and subsequent reports by asking questions pertinent to the situation such as who, what, where, why, how, etc. in order to gather sufficient details to thoroughly satisfy investigation/report requirements.

• Use a computer report writing system to complete reports and be able to follow through on any given report, under the supervision of the security shift manager.

• Make constant contact with both guests and team members to provide optimal service. This includes contact with various hotel departments to provide/obtain pertinent information needed for guest service, investigations, etc.

• Maintain professional appearance in alignment with department and company standards.

• Exhibit courteous, respectful, and appropriate communications and present information in a concise and understandable format.

• Cooperate with others in the accomplishment of joint tasks and common objectives.

• Contribute to a positive work environment, foster collaboration, and provide a tangible contribution.

• Meet requirements of regular attendance to effectively complete job responsibilities in a timely manner.

• Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

• Work in a fast-paced, prone to interruptions environment while managing several tasks simultaneously.

• Exceptional oral and written communication skills with ability to accurately and efficiently draft written reports.

• High level of understanding interpersonal skills to productively work with and respond to questions from Managers, staff, clients, Law Enforcement, and the general public.

• Excellent time management skills.

• High level of problem-solving abilities and an ability to remain calm in critical incidents.

• Cooperate with and gain the trust of a range of people with differing personalities.

• Ability of simple math, and complex reading, writing, and task completion skills is required.

• Must have the following skills: clerical, compiling, coordination,…