Customer Engineer Reno, NV

Description

At Vertiv we design manufacture and service the mission-critical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial are the trusted Service Provider for 70% of Fortune 500 companies including industry-leading data centers and providers of colocation and cloud service.

• Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
• Company leaders have many years of hands-on Field Service experience in this industry and many others
• Tremendous focus is placed on employee technical and leadership development
• Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive hands‑on learning
• Competitive benefits include :
  Company vehicle smartphone laptop personal protective equipment (PPE) other tools‑of‑the‑trade 401k Profit Sharing & Generous PTO / Vacation Plan Medical Vision & Dental & more
• Abundant technical resources including 24 / 7 Technical / Factory Support and technical online libraries of product documentation work instructions and self‑help troubleshooting guides
• Company‑wide commitment to promoting a strong work / life balance
• An employer‑of‑choice for Veterans with technical backgrounds

The Customer Engineer (CE) is responsible for installation commissioning scheduled and emergency service on Small to Large UPS Power Distribution Units and other Power Products & Battery system products (2‑120

KVA) serviced by Vertiv commensurate with appropriate classroom and on‑the‑job training. The Customer Engineer is required to establish promote and maintain excellent rapport and collaboration with all customers co‑workers sales representatives and others as appropriate.

• Perform service tasks as assigned and as per company policies and procedures
• Capable of working under direct supervision or independently based upon training completion
• Render on‑site and phone assistance to customers
• Communicate with Technical Support on technical or procedural issues
• Implement Field Change Notices per published guidelines
• Keep current on Safety Bulletins Safety Field Change Notices Field Change Notices and Service Tips CS1

• Operate in a safe manner in accordance with published safety guidelines
• Maintain and operate company vehicle in accordance with local laws and company policy
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines 14 hours rule
• Complete required Vertiv safety training assignments on time.
• Adhere to on‑site Customer safety requirements when applicable.
• Report all work‑related accidents or injuries within 24 hours to the appropriate personnel.

• Complete accurate and timely administrative tasks (i.e. Timecards expense report mileage reports Service Request task closure service reports) per company guidelines CS2
• Maintain individual inventory and perform cycle counts in accordance with company policy
• Maintain company property (company vehicle credit cards PPE test equipment laptop etc.) per company policies

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
• Strive to provide all customers a first time fix for their equipment
• Maintain customer satisfaction rates per company guidelines
• Attend Customer Meetings as required

• Maximize productivity by combining service opportunities
• Complete all technical and administrative work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate per company guidelines
• Perform inventory cycle counts per company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on‑site response time requirements for each…