Field Service Technician

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Raymond West is looking for a Field Service Technician to join our service team! The primary objectives of the Service Technician include:

• Proficient repair and service of the customer's equipment.
• Maintain good communication and working relationships with customers, peers, and management.
• Represent and sell the entire company.
• Maintain and exceed productivity goals.
• Work within all safety guidelines established by Raymond West and OSHA.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring industry‑leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service.

• Repair all types of equipment that Raymond West sells and services.
• Update training and skills on a continuing basis.
• Train other employees as needed.
• Maintain a profitable billing level.
• Follow all Service Department procedures.
• Communicate with assigned Field Supervisor.
• Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
• Communicate all options to customers before proceeding with work.
• Have the necessary tools to perform repair and scheduled service work.
• Complete jobs within quoted time limits when applicable.
• Maintain a clean and orderly (inside and outside) vehicle.
• Maintain an accurate assigned parts inventory, if applicable.
• Always represent the entire company.
• Pass Raymond Certification and re-certification if applicable.
• Maintain good working knowledge of customers and equipment in assigned areas.
• Maintain an acceptable driving record as established by the company’s insurance carrier.
• Report accidents whether self or customer.
• Account for 100% of available time during working hours.
• Must be willing to work overtime when necessary and coordinate it with the assigned supervisor.
• Follow all procedures in the company’s Employee Handbook.
• Follow safety procedures and use good judgment in regard to safety.
• Be willing to work out of town as necessary.
• Establish a positive rapport with customers.
• Perform other specific duties and projects as assigned by the Service Supervisors or Managers.

• Excellent written and verbal communication skills.
• Ability to read, write and speak English fluently.
• Excellent organizational time‑management skills.
• Proficient in Microsoft Office Suite and similar software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees.
• Maintain effective working relationships with employees, coworkers, and managers in other departments.
• Willingness to work off‑hours as specific needs dictate and assume additional responsibilities.
• Consistent alertness and safe working practices.
• Self‑motivated and able to manage time efficiently.
• Customer‑oriented and professional in all interactions.
• Follow mandates and procedures of the Service Department.
• Deal with customers on a face‑to‑face basis.
• Maintain a sound relationship with other technicians and fellow workers.
• Pass all available certificates appropriate to the position.
• Working knowledge of basic DC and AC electricity, internal combustion, and diesel engines.
• Write routine reports and correspondence.
• Perform basic arithmetic (add, subtract, multiply, divide) in all units of measure.
• Apply common sense to carry out instructions in written, oral or diagram form.
• Raymond Level 1 Certified or working toward that goal, if applicable.
• Valid driver’s license with acceptable points record, if applicable.
• Maintain personally owned tools according to approved minimum tool list and additional tools as required.
• Take direction and work well in a team.
• Knowledge of hydraulic systems and mechanical abilities.
• Maintain a clean, neat, and professional appearance.
• Quick learner, accurate, and flexible.
• Motivated for continuous self‑development and training.
• Assume more responsibility as required.

Minimum

Education and Experience:

Determined by position.

• High school diploma, general education degree (GED) or equivalent.
• Minimum of 3 years breakdown experience…