Field Service Tech l

## Field Service Tech lApply:
Hybrid:
Reno, NV:
Full time:
Posted Yesterday:
R323012## Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.# Position Summary## Under the supervision of the Field Service management or Lead Technician, this position is responsible for performing troubleshooting techniques to resolve problems, supporting other Creators, and maintaining accurate part inventory.
** Outcomes:
*** Timely and accurate installation and maintenance of L&W products.
* Effective troubleshooting and resolution of technical issues.
* Maintenance of inventory and documentation.
* Positive customer interactions and support.
*
* Essential Job Functions:

*
* · Move, load, unload, and transport all L&W products to customer sites.
· Install, setup, troubleshoot, configure, and perform preventive maintenance (PM) on EGMs, PTG, ETG, and all utility products.
· Keep and track part inventory.
· Learn and understand L&W/gaming products, including theory of operation, abnormal operation, troubleshooting, and repair.
· Use and understand Service Max and Zinc to manage customer tickets and questions for product support and parts.
· Apply Safety Training in the field and wear PPE (Safety equipment, steel toe shoes, hard hat, safety goggles, and gloves).
· Safely use common hand tools including screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters, and polarity checkers.
· Support other Creators on all utilities/EGM products.
· Other duties as assigned# Qualifications
** Training and/or

Experience:

*** Technical background, including a basic understanding of electronics and one year electrical/electronics experience is required.
* Prefer one to three years related experience and/or training or equivalent combination of education and experience.
* Must have a valid Driver’s License.
* Valid gaming card (or the ability to obtain one).
*
* Education:

*** High School Diploma/GED
* Technical/Military Training Schools are a plus
*
* Knowledge, Skills and Abilities:

*** Ability to follow detailed written and verbal instructions and technical manuals, including block diagrams and basic schematics.
* Working knowledge of Microsoft Office Suite and ability to use the internet.
* Ability to understand Light & Wonder policies and all job-related paperwork.
* Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.
*
* Physical Requirements:

*** Must be able to lift and carry 60 lbs.
* Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull, and lower as necessary.
* Vision Requirements:  + Close vision  + Depth perception  + Distance vision  + Ability to adjust focus  + Peripheral vision  + Ability to distinguish colors
** Work Conditions:
*** Frequent work in dimly lit, crowded, noisy conditions and around smokers.
* Must be able and willing to travel on short notice and work "on call".
* Must be able to work flexible shifts including nights, weekends, and holidays.

Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.

As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.  This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.