Nevada Cares Campus - Shelter Supervisor; Overnight

WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth.

In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada.

PROGRAM AND

LOCATION:

VOA, a Certified Great Place to Work, is recruiting for an Overnight Shelter Supervisor for our Nevada Cares Campus. The Nevada Cares Campus offers a safe place and a way forward for men and women experiencing homelessness in the Reno area. In partnership with Washoe County, the Nevada Cares Campus provides emergency shelter for up to 600 adult individuals and couples.

Clients can bring their pets and possessions with them as they access support services and case management. This is a full-time, exempt position. The schedule is from 10:30 pm to 7:00 am the following day. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage.

POSITION SUMMARY:

The Shelter Supervisor is responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with program participants and team members, supporting the safety and integrity of all participants, and performance of all work duties as required. Work is performed in a cost-effective and service-oriented manner related to established organizational standards.
OBJECTIVES/

ACTIVITIES:

• 1. Maintain clear, thorough, routine communications with the Shelter Director and Shelter Assistant Director on all issues, including participants, programmatic, and personnel.
• 2. Make recommendations to the Shelter Director for quality improvement.
• 3. Create and maintain accurate bed rosters.
• 4. Enter information into Sharepoint as required.
• 5. Provide daily work direction to staff on duty.
• 6. Analyze data from HMIS or program reports to ensure data accuracy. Correct any data errors in HMIS.
• 7. Ensure inventory control of all linens or other rented items. Monitors inventory of program equipment and supplies and take appropriate action to replace or restock as needed.
• 8. Request office, cleaning, and other program supplies as needed per procedure.
• 9. Ensure the cleanliness of the program facility at all times.
• 10. Request maintenance repairs as necessary.
• 11. Conduct safety drills.
• 12. Complete safety logs.
• 13. Correct any safety concerns or hazards immediately. Report unresolved safety concerns to the Shelter Director.
• 14. In conjunction with the Shelter Director and Shelter Assistant Director, review program procedures on an annual basis with all direct care staff.
• 15. Assist with the implementation and compliance of all Cares Campus policies and procedures.
• 16. Ensure the safekeeping and disposal of all participant belongings per policies and procedures.
• 17. Role model positive behavior to help participants as they work towards housing.
• 18. Monitor and observe participant activities for noncompliance with program safety rules.
• 19. Answer client questions with clear and thorough communication.
• 20. Assist with grievance investigations as requested.
• 21. Review and monitor incidents, ensure accurate reports are submitted by the end of the shift and report serious incidents to the Shelter Director and Critical Incident team.
• 22. Review and monitor the information from the incident logs for trends and patterns and provide training to staff as needed.
• 23. Document and report all client concerns…