Youth & Family Support Manager

Position:
Youth and Family Support Manager
Pay Range: $71,750.00- $78,533.27
Status:
Exempt
Last Revised: 10/2026 Level: 5

The Youth and Family Support Manager is responsible for overseeing and coordinating four core programs within the Youth Support & Intervention Department:
High-Fidelity Wraparound (HFWA), Case Management (CM), Safe@Home (S@H), and Positive Pathways to Re-Entry (PP2R). Together, these programs ensure holistic, individualized, and strength-based care for youth and families, emphasizing family unification, stabilization, prevention of out-of-home placement, and successful re-entry from systems involvement.

The Manager provides leadership for a team of case managers, navigators, and specialists delivering services grounded in evidence-based models. Each program has a distinct focus:

• High-Fidelity Wraparound (HFWA) Case Management: A structured, evidence-based planning process guided by the National Wraparound Institute (NWI) with Magellan Wraparound Fidelity Standards, ensuring services are family-driven, strengths-based, team-based, culturally responsive, and outcome-focused.
• Case Management: delivers holistic, family-driven services that promote stability, reduce barriers, and empower families to achieve self-sufficiency. The program is designed to support youth and families through an evidence-based, strengths-focused model.
• Safe@Home:
  In partnership with DCFS, this family preservation program supports families in rural Nevada to stabilize home environments, prevent removal, and strengthen natural supports during times of crisis.
• Positive Pathways to Re-Entry (PP2R): A re-entry support program for justice-involved youth, focusing on family reunification, educational re-engagement, workforce preparation, and reducing recidivism. This program works with WCJS and China Springs/Auara Pines Youth Camps.

This position plays a critical role in advancing family stability, empowering youth and caregivers, and building collaborative community partnerships to improve long-term outcomes. The Youth and Family Support Manager reports to the Youth and Family Success Director.

An understanding of child and human development, work, youth, and family issues, and high-fidelity wraparound case management. Requires proven experience in working with the family court systems, case management, social services, or related fields, with a strong understanding of family dynamics and community resources. Demonstrated skills in leadership with experience in supervising and developing staff required.

Coordinators, Case Managers, Subsidy Case Managers and Program Support Staff

• Achieve an understanding of agency mission, strategic focus areas and overall goals and objectives and contribute to the success of these areas.
• Provide direct oversight and management of assigned programs above.
• Supervise coordinators, case managers, and program staff, with coaching and professional development aligned to wraparound fidelity, motivational interviewing, trauma-informed care, and cultural humility.
• Ensure family voice and choice is central across all programs, supporting family-driven and youth-guided planning.
• Guide Hi-Fi Wraparound (HFWA) team facilitation by ensuring the inclusion of natural supports, caregivers, and cross-system partners (probation, child welfare, schools, behavioral health).
• Oversee Safe@Home interventions that focus on family preservation and crisis stabilization, preventing out-of-home placements whenever safely possible.
• Direct Positive Pathways to Re-Entry strategies that build family-centered re-entry plans, reconnect youth with school or workforce pathways, and promote long-term stability.
• Monitor fidelity to National Wraparound Standards and other program requirements through structured audits, reflective supervision, and outcome data.
• Monitor and evaluate program effectiveness, collecting data and feedback to inform continuous improvement efforts to Program Director.
• Develop program budgets, manage financial resources, and help identify funding to sustain and grow services.
• Cultivate and maintain strong partnerships with courts, probation, child welfare, schools, and community providers to expand service access and reduce disparities.
• Recruit, hire, and evaluate program staff while fostering a supportive and professional growth environment.
• Provide regular updates to Program Director on program performance, challenges, and improvement opportunities.
• Assist Program…