Administrative Assistant, Executive Support

JOB SUMMARY

This professional provides administrative support to multiple medical leaders at the director level. Anticipates business needs and handles urgent and confidential matters with both internal and external customers. Organizes requests and allocates leaders' time appropriately to enable optimal prioritization of work. Responds appropriately and makes commitments on behalf of leaders. Must be highly proficient in Microsoft Office software to do the core work of managing calendars, travel, and expense reporting for leaders.

Works collaboratively as part of a team of executive support staff. May receive work with an Executive Assistant mentor on projects such as large leadership meetings and retreats, data cleanup, presentation prep, correspondence, or time‑sensitive tasks that arise with rapid business changes. This position supports leaders who may maintain a part‑time clinical practice in addition to their leadership role, requiring proactive coordination with clinic scheduling managers about schedule changes that could impact patient care.

Supports the Executive Support Team's backup formula and will occasionally provide short‑term backup/vacation coverage for Executive Assistants assigned to the executive leadership team.

• Calendar Management & Planning
  • Allocates leaders' time appropriately to help them prioritize.
  • Keeps leaders proactively informed of incoming changes to schedules.
  • Manages travel arrangements and documentation following KP travel policies and guidelines.
  • Coordinates with administrative staff in other teams to surface and resolve scheduling conflicts.
• Technology Capability
  • High level of comfort setting up presentation equipment and video conferencing equipment for in‑person and virtual meetings.
  • High comfort with technology to help leaders in the moment and triage their IT issues effectively to the right IT help staff.
  • High comfort level with Microsoft Outlook, Word, PowerPoint, Zoom and Teams.
  • Experience with editing SharePoint pages and sharing/organizing documents in SharePoint sites.
• Meeting Support
  • Mays staff meetings that their leaders run, including setting up, invitations, circulating advance materials, arranging food, and taking minutes.
  • Occasional large corporate event support, as part of ad‑hoc special event production teams.
• Travel and Expense Support
  • Assists leaders with travel and arrangements in accordance with KP travel policies.
  • Completes travel‑related expense reporting.
  • Reconciles leaders' expense reports monthly; keeps up on expense policy changes.
  • May work with a range of vendors to source and expense special supplies or recognition items.
• Communication Support
  • Writes or edits professional correspondence on behalf of leaders for internal and external audiences.
  • Creates or updates PowerPoint presentations for leaders' meetings.
  • Assists with the review process, confirmation of approvals for messages, and sending of time‑sensitive emails to specific distribution lists or to the whole organization.
  • Assists leaders with recognition communications to their direct reports.
  • Assists leaders with compiling and completing annual reviews of their direct reports.
• General Office Coordination
  • Places orders for supplies. May operate a variety of office equipment.
  • Distributes or re‑routes mail accurately.
  • May answer telephone inquiries, take and relay messages and greet visitors.
  • Supports office moves by planning, organizing, packing, and inventorying items.
  • Creates and maintains a clutter‑free, welcoming environment for colleagues and customers.
  • Helps with archiving files in accordance with KP policies for records retention.

• EDUCATION
  • Minimum:
    Two‑year associate's degree. Business coursework as part of degree program.
• EXPERIENCE
  • Minimum: 3 years of experience supporting director level or above.
  • Experience in a large healthcare environment or Kaiser Permanente administrative role.
• KNOWLEDGE & SKILLS
  • Continuous Improvement – Maintains and builds skills necessary to perform job functions over time. Continually looks for ways to improve processes, fosters innovation and learning. Encourages innovation, respectfully listens to and acknowledges…