Call Center Representative

Job Description

As a Customer Service Representative, you will be responsible for providing roadside assistance and handling the steps/protocols for broken down trucks. In this role, you will be responsible for handling all truck breakdowns from the initial intake call all the way through to the invoice/billing. There will be several outbound calls (5-7 on avg.) made during the lifespan of this case being closed.

Service customers in need of emergency roadside assistance. Identify problems and determine the type of support needed to arrive at a solution. Arrange service response through a defined network of service providers, with a focus on driving business to our dealers.

- Avg. 35 calls per day

- Use Salesforce to close out cases

- Use maps to help pinpoint location of broken down trucks and advise nearest truck shop

- Calls are completely un-scripted

- Determine and deploy the appropriate service resource.

- Monitor job progress and provide timely updates to our customers.

- Document details of activity associated with each incident.

- Communicate effectively with various team members simultaneously to ensure appropriate actions are being pursued on behalf of the customer.

- Establish and assure method of payment.

- Provide non-emergency service scheduling for trucks and other support for contract maintenance customers.

Skills

case manage, outbound calls, customer support, call center

Top Skills Details

case manage, outbound calls, customer support, call center

Additional

Skills & Qualifications

Successful Backgrounds:

Previous experience in customer service, particularly in airlines, AAA, or dispatch, has been successful. These roles often involve similar high-stress, problem-solving scenarios and customer interaction.

Must Haves:

- 1+ year of customer service experience

- Computer efficiency (ie. ability to navigate multiple systems such as Salesforce)

- Ability to multitask (will be taking calls a different stages of their case)

Nice to Have:

- Automotive background

- Dispatching experience

- Salesforce knowledge

- Bilingual (Spanish or French) a big plus but not required

Candidates MUST be aware that this is a call center environment meaning they will be stuck to their desk/headset for the duration of their 8hr shift.

Experience Level

Entry Level

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

+ Medical, Dental & Vision

+ 401(k)/Roth

+ Basic/Supplemental Life & AD&D

+ Short and long-term disability

+ HSA & DCFSA

+ Transportation benefits

+ Employee Assistance Program

+ Company Paid Time off or State Sick Leave

Job Type & Location

This is a Contract position based out of Renton, WA.

Pay and Benefits

The pay range for this position is $27.50 - $27.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Renton,WA.

Final date to receive applications

This position is anticipated to close on Oct 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive…