Order Management Specialist

Dealer Support Specialist

Location:

Renton, WA (100% Onsite)

Job Type: Contract-to-Hire

About the Opportunity

We are seeking a highly organized and customer-focused Dealer Support Specialist to join a growing Dealer Experience team supporting dealership customers nationwide. This position is ideal for individuals who enjoy problem-solving, working in a structured environment, and providing exceptional customer service through written communication.

Unlike a traditional call center role, this opportunity is primarily focused on managing customer cases, processing orders, and resolving issues through Salesforce, Outlook, and internal business systems. You'll play a key role in ensuring dealership customers receive timely updates, accurate information, and effective solutions throughout the entire order lifecycle.

This position offers strong potential for extension and long-term career growth within a well-established organization.

Key Responsibilities

+ Process and enter dealer orders received through Salesforce web cases with a high degree of accuracy.

+ Manage customer orders from initial entry through shipment and final delivery.

+ Provide proactive communication regarding:

+ Order status updates

+ Shipping and tracking information

+ Product availability

+ Lead times and delivery expectations

+ Pricing programs and policies

+ Research and resolve shipping delays, expedited requests, and special-order inquiries.

+ Coordinate with internal departments and external vendors to deliver timely customer solutions.

+ Document and manage customer cases using Salesforce and internal systems.

+ Provide high-volume customer support primarily through email and other written communication channels.

+ Negotiate lead times and fulfillment options based on customer urgency and business requirements.

+ Maintain compliance with established processes, procedures, and documentation standards.

+ Support special projects and operational initiatives as assigned.

Required Qualifications

+ Previous customer service experience involving issue resolution and customer support.

+ Strong critical thinking and problem-solving abilities.

+ Ability to independently resolve customer issues without relying on scripts.

+ Excellent written communication and professional email correspondence skills.

+ Strong computer proficiency and ability to navigate multiple systems simultaneously.

+ Experience managing competing priorities in a fast-paced environment.

+ High attention to detail and accuracy.

+ Strong organizational and time management skills.

+ Ability to learn complex systems, workflows, and processes quickly.

+ Self-motivated and capable of working independently in a structured environment.

Preferred Qualifications

+ Experience using Salesforce CRM.

+ Experience in order management, order processing, or customer operations.

+ Experience supporting customers through ticketing, case management, or email-based support environments.

+

Experience with in logistics, supply chain, transportation, manufacturing, automotive, distribution, or dealer support industries.

+ Bachelor's degree completed or in progress.

+ Experience working within process-driven environments requiring adherence to standard operating procedures.

Ideal Candidate

The successful candidate will:

+ Learn new systems and processes quickly.

+ Thrive in environments that combine repetitive tasks with critical thinking.

+ Be comfortable managing multiple work queues and priorities simultaneously.

+ Demonstrate excellent written communication skills.

+ Be highly dependable, detail-oriented, and organized.

+ Take ownership of customer issues and independently determine solutions.

+ Maintain a customer-first mindset while navigating complex situations.

Work Environment

+ 100% onsite in Renton, WA.

+ Collaborative team environment with approximately 17 team members and direct leadership support.

+ Heavy use of Salesforce, Microsoft Outlook, and internal business systems.

+ Primarily case-management and email-based customer support.

+ Structured, process-driven environment focused on accuracy, documentation, and service excellence.

Job Type & Location

This is a Contract position based out of Renton, WA.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to…