Dealer Support Specialist

We are seeking a Customer Service Representative to join the Dealer Experience team supporting a leading transportation and commercial vehicle manufacturer. This role is responsible for managing web-based customer cases, processing dealer orders, and providing end-to-end support throughout the order lifecycle. Unlike a traditional call center environment, this position is primarily case-based and conducted through Salesforce, Microsoft Outlook, and other business systems.

The successful candidate will work directly with dealership customers, ensuring orders are processed accurately, shipment issues are resolved promptly, and customers receive timely updates regarding their requests. This role requires individuals who excel in structured environments, can navigate ambiguity, think critically, and provide exceptional customer service through written communication.

Process and enter dealer orders received through Salesforce web cases. Manage customer orders throughout the entire order lifecycle. Maintain proactive communication with dealers regarding:
Order status updates Shipping information and tracking details Product availability Lead times and delivery expectations Product programs and pricing policies Negotiate vendor lead times and availability based on dealer needs and urgency. Research and resolve shipment issues, expedited orders, and special order requests. Coordinate with internal teams and external vendors to provide accurate and timely customer solutions. Utilize Salesforce and internal systems to document, track, and manage customer cases.

Provide high-volume customer support primarily through email and written communication using Microsoft Outlook. Ensure compliance with established processes, procedures, and system requirements. Participate in special projects and additional operational initiatives as assigned.

Customer service, salesforce crm

Customer service,salesforce crm

Required Qualifications Customer service experience involving issue resolution and customer support. Ability to resolve complex customer situations without relying on scripts or step-by-step instructions. Demonstrated critical thinking and analytical abilities. Strong problem-solving skills and sound decision-making capabilities. Excellent written communication and professional email correspondence skills. Strong computer proficiency with the ability to navigate multiple applications simultaneously. Exceptional attention to detail and accuracy.

Ability to learn complex systems, processes, and workflows quickly. Strong organizational and time management skills. Ability to work independently in a highly structured and process-driven environment.

Salesforce experience. Order management, order processing, or customer operations experience. Experience supporting customers through ticketing, case management, or email-based service environments. Experience in logistics, supply chain, manufacturing, transportation, distribution, automotive, or dealer support organizations. Bachelor's degree (completed or in progress). Experience working within environments that require adherence to detailed procedures and standard operating processes.

The ideal candidate is someone who:
Learns new systems and processes quickly. Excels in environments that balance repetitive work with critical thinking. Demonstrates strong written communication skills. Can effectively manage multiple priorities and work queues simultaneously. Thrives in a structured environment with defined procedures and expectations. Maintains a strong customer-first mindset while solving complex issues. Is dependable, detail-oriented, and highly organized. Can work through ambiguity and determine solutions independently.

Entry Level

This is a Contract position based out of Renton, WA.

The pay range for this position is $23.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the…