Customer Account Resolution Spec.

We are seeking a Customer Account Resolution Specialist for a direct hire, onsite opportunity in the Renton/Tukwila, WA area. This full-time role is a great fit for someone who enjoys helping customers, solving account-related issues, and building a long-term career in customer support and call center operations.

This opportunity offers paid training, supportive leadership, and a collaborative team environment where employees are encouraged to learn, grow, and advance. You will join a mission-driven technology organization focused on improving transportation safety, sustainability, and efficiency for communities nationwide.

As a Customer Account Resolution Specialist, you will be the first point of contact for customers and will assist with account inquiries, payment processing, documentation, follow-up communication, and issue resolution. This is an excellent opportunity for a dependable, detail-oriented professional who wants stability, meaningful work, and a clear path for career development.

• Answer incoming customer service calls with professionalism, empathy, and a customer-first approach.
• Assist customers with account questions, account updates, payment processing, and account maintenance.
• Research and resolve customer concerns while accurately documenting interactions and outcomes.
• Conduct outbound follow-up calls and respond to customer communications by phone, email, mail, and online channels.
• Review account information, notices, and supporting documentation for accuracy and completeness.
• Negotiate payment arrangements and fee adjustments within established guidelines.

• Direct hire opportunity.
• Annual salary: $48,000.
• Full-time schedule, 40 hours per week.
• Monday through Saturday availability required.
• Onsite position in Tukwila, WA.
• Paid training provided.
• No industry experience required.
• Competitive compensation and benefits package.
• Supportive leadership and collaborative team culture.
• Advancement opportunities within a growing organization.

• Provide customer support for account inquiries, payments, documentation, and issue resolution.
• Manage inbound and outbound customer communications across multiple channels.
• Research account information and document customer interactions accurately.
• Support payment arrangements and account adjustments within established guidelines.
• Less than 1 year of experience required.
• Customer service, call center, account support, or administrative experience is helpful.
• Strong verbal and written communication skills.
• Ability to remain professional, patient, and solution-focused during customer interactions.
• Strong attention to detail and accuracy when reviewing account information and documentation.
• Comfortable using computer systems, online tools, and customer account platforms.
• Dependable, organized, and able to work in a fast-paced onsite environment.
• Willingness to learn, accept coaching, and grow within the organization.

• Previous call center, customer care, billing, payment processing, or account resolution experience.
• Experience communicating with customers by phone, email, mail, or online channels.
• Interest in building a long-term career in customer support, operations, or account services.

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For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: /resources

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