Vehicle Support Specialist

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Date: Oct 22, 2026

Location: Renton, WA, US, 98055 Lewisville, TX, US, 75067

Company: PACCAR

As a Vehicle Support Specialist, you will become an expert on PACCAR Engines, Aftertreatment, and chassis Electrical Systems; provide accurate and timely support to PACCAR Dealership Technicians; communicate technical information to all PACCAR divisions; and act as the first point of dealer contact across all PACCAR Divisions with a goal of maximizing customer Uptime.

• Provide direct Tier 1 technical support to Dealer Technicians by:
  • Identifying customer concerns, reviewing troubleshooting results, and providing timely and accurate support using our internal case management tool TCS 365.
  • Follow-up on repair progress to ensure maximum uptime in returning trucks to service.
• Provide software support on engine applications and some chassis applications that require special approvals and/or additional research and provide information to dealer technicians on these situations.
• Support cross-functional projects including, but not limited to, service tools and documentation, product quality, and Voice of Customer.
• Escalate complex vehicle issues to Technical Lead, Tier 2 and 3 Field Support Teams, and leadership teams as appropriate.
• Attain and maintain all PACCAR Engine Certifications and staying current on industry systems and technologies.
• Identify opportunities for continuous improvement.

• 4+ years of experience in automotive and/or diesel engine diagnostics required. (OEM dealership experience strongly preferred)
• Fundamental understanding of engine and aftertreatment systems and demonstrated ability to accurately and efficiently diagnose component and/or system faults.
• Fundamental understanding of electrical system theory and demonstrated ability to accurately and efficiently diagnose electrical system faults
• Proficient in industry computer-based diagnostic tools and standards including OBD (On Board Diagnostics)
• Currently enrolled in an automotive or diesel technical degree program; technical or bachelor’s degree preferred
• Ability to earn and maintain technical certifications
• Ability to handle multiple tasks and produce high volume/high quality output
• Willingness to work in a fast-paced 24/7 environment and adapt to changing schedules and requirements
• Ability to work under limited supervision and able to make sound decisions under pressure
• Strong PC skills, including proficiency with Microsoft Office Suite
• Strong customer service and written communication skills

PACCAR Benefits:
As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is eligible for a holiday gift

Salary Range:

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $70,500 - $96,690 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional…