Member Services Representative

Member Services Representative

Join to apply for the Member Services Representative role at Core Development & Management.

$17.00/hr - $22.00/hr – provided by Core Development & Management. Your actual pay will be based on your skills and experience; talk with your recruiter to learn more.

At Planet Fitness, our mission is to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgement‑free environment. Through our CORE Values, our vision is to create an environment where greatness can be achieved by empowering all to improve. We strive to create a positive community for all, empower all the opportunity to create their own path for success, respect all regardless of their background or experience, and strive for excellence in all we do for our community and business.

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®.

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Be a quick study with the ability to apply what you have learned during online and hands‑on training.

As a Member Services Representative, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience!

• Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and, when needed, elevate issues to the Club Manager.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership‑related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Achieve or exceed individual sales goals and contribute to club monthly and yearly goals.
• Perform prospective member calls and tours; assess their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regularly clean and sanitize all exercise equipment and Recovery Zone amenities, including communal spaces and your assigned area.
• Ensure restrooms are clean, sanitized, stocked, and clutter‑free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken or missing equipment.

We offer flexible scheduling options with opportunities for full‑time and part‑time shifts.

• Communicates openly and effectively
• Builds strong relationships
• Nurtures learning & growth
• Drives continuous improvement
• Champions CORE values

• Must be 18 years of age or older
• Willing to become CPR/AED Certified (training provided by Planet Fitness)
• Basic computer proficiency

• Continual standing and moving throughout the club during shift.
• Continual communicating in person or on the phone to exchange information.
• Must be able to lift up to 75 pounds.
• Will occasionally encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Move through different positions, including bending and twisting, to accomplish tasks.

• Medical, Dental, and Vision Insurance*
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan – 3% Company Match
• Term Life Insurance*
• Health Care and Dependent Care Flexible Spending Accounts*
• Employee perks and discounts
• Please note that certain benefits listed above are for full‑time employees only

Placement within the established pay range for each role will be determined based on a combination of factors, including but not limited to:

• Relevant skills
• Years and depth of experience
• Performance history
• Market competitiveness
• Geographic economic conditions, such as cost of living and local wage benchmarks

• Seniority level:
  Entry level
• Employment type:
  Part‑time
• Job function:
  Other
• Industries:
  Wellness and Fitness Services

Referrals increase your chances of interviewing at Core Development & Management by 2x.