Service Account Representative

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Service Account Representative to join our dynamic culture. As a Service Account Representative, you will be part of a team that fosters growth and development.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice.

You are passionate about providing world-class service to customers, colleagues, and communities. You possess integrity, a commitment to growth, accountability, and delivering results. You seek to join an organization with a positive culture that embraces equality and allows everyone to excel at work and home. You want to grow with us and excel as a Service Account Representative.

With 20 years of proven growth and performance, our mission is to be our customers' best service provider. We value diversity and are built on 10 core values that drive our culture. We are the #1 global service-based systems integrator, dedicated to protecting lives and assets with our solutions.

• Participate in our Recruit Awesome People program to help grow Convergint by promoting our colleague-first culture.
• Manage service delivery for assigned accounts.
• Support the Customer Support Program: scheduling work, tracking costs, contract renewals, invoicing, and bookings.
• Schedule and follow up on monthly maintenance accounts, ensuring timely communication with customers and subcontractors.
• Attend regular meetings to review account status and upcoming maintenance visits.
• Perform additional duties as required.

• Exceptional customer service skills and ability to work under pressure.
• Strong focus on customer needs and proactive service approach.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Basic financial understanding (accounts receivable/payable, purchase and work orders).
• Solid organizational skills to handle multiple projects simultaneously.

We offer a supportive, inclusive environment with programs and benefits such as:

• Paid time off and holidays
• Medical, dental, and vision plans
• Life and disability insurance
• Wellness and tuition reimbursement programs
• Competitive salary, vehicle or reimbursement plan, and more.

Education:

College degree, trade school, or equivalent experience.

Experience:

3-5 years in field, dispatch, sales, or administrative roles.

Preferred (not required): 1 year in construction industry.

Convergint is an Equal Opportunity Employer.

Visit our careers site to learn more about opportunities.

Note:

Salary ranges vary by location and individual qualifications.