Member Services Representative Overnight

Member Services Representative Overnight WA

Posted 2 days ago. Be among the first 25 applicants.

$17.00/hr – $22.00/hr

At Planet Fitness, our mission is to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgement‑free environment. Through our CORE Values, we strive to create an environment where greatness can be achieved by empowering all to improve. We respect everyone regardless of background and aim for excellence in all we do for our community and business.

• Exhibit a positive and upbeat attitude.
• Passion for delivering a consistent and exceptional experience to members, guests, and fellow PF team members.
• Take pride in your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Quick study with the ability to apply learned skills during online and hands‑on training.

As a Member Services Representative, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience. Overnight responsibilities include:

• Greet members/guests and assist with check‑ins.
• Promote the Judgement Free Zone® by connecting with members and supporting their fitness journeys.
• Resolve member concerns and, when necessary, elevate them to the Club Manager.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership functions such as sign‑ups, contact/billing updates, cancellations, collecting unpaid balances, and transferring memberships.
• Achieve or exceed individual sales goals and contribute to club monthly and yearly goals.
• Conduct prospective member calls and tours; assess membership needs.
• Execute retail transactions accurately and drive sales.
• Perform regular cleaning and sanitizing of all exercise equipment and Recovery Zone amenities.
• Maintain clean, stocked, and clutter‑free restrooms per routine schedule.
• Conduct comprehensive walks of all club areas to fix safety/policy issues and resolve cleanliness concerns.
• Address maintenance and facility concerns such as broken or missing equipment.

• Communicates open & effectively.
• Builds strong relationships.
• Nurtures learning & growth.
• Drives continuous improvement.
• Champions CORE values.

• Must be 18 years of age or older.
• Willing to obtain CPR/AED certification (training provided).
• Basic computer proficiency.

• Continual standing and moving throughout the club during shift.
• Continual communication in person or on phone.
• Ability to lift up to 75 pounds.
• Occasional exposure to toxic chemicals.
• Frequent cleaning and sanitizing of equipment and facilities.
• Mobilize in different positions, including bending and twisting.

• Employee perks and discounts.
• Additional benefits available for full‑time employees (inquire if interested in full‑time role).

Placement within the established pay range for each role is determined based on factors such as relevant skills, years and depth of experience, performance history, market competitiveness, and geographic economic conditions.

Entry level

Full‑time

Other

Wellness and Fitness Services