Call Center Agent - Renton

Overview

The Vibe Are you a listener? A problem solver? A rapport builder? We aren’t just looking for someone to answer phones; we are looking for a Champion of Culture who loves to delight customers
.

As our newest Call Center Agent
, you will provide a world-class homeowner experience while setting high-quality appointments for our sales team. You will act as the true "Voice of Renewal by Andersen," using your charm and skills to listen to needs and provide a consultative experience.

• Building Connections:
  You will actively listen to homeowners, identify their needs, and build immediate rapport.
• Setting the Stage:
  You’ll be the first step in the sales process, overcoming objections and setting appointments for our Outside Sales Team.
• Crushing Goals:
  You’ll aim for high-performance targets, like converting inbound calls into at least 5 appointments a day and making 10 outbound connections per hour.
• Mastering the Script:
  You’ll use proven scripts and rebuttals to guide conversations, while staying open to coaching to become even better.
• Filling the Calendar:
  You will act as a calendar wizard, aiming to fill the next 72 hours with appointments and maintaining 70% calendar capacity in all territories.

• The Closer:
  Achieving a minimum 77% Demo Rate.
• The Connector:
  Achieving a minimum 85% All-Party Rate (getting all decision-makers to the table!).
• The Go-Getter:
  Spending no less than 28% of your time strictly "On Call" with leads.

• A Communicator:
  You have excellent written and verbal skills and can speak with tact and enthusiasm.
• A Teammate:
  You support a culture of celebration, equity, inclusion, and diversity.
• Ethical & Honest:
  You value fairness and integrity in the workplace.
• Tech Savvy:
  You can type, document call details clearly, and navigate computer systems with ease.

• Must be able to sit, stand, walk, and use hands for extended periods.
• Must be able to lift up to 30 pounds.
• Must be willing to practice scripts and role-play to perfect your craft.

• Medical, dental, and vision insurance
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Disability Insurance
• Identity Theft Protection
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• 401K
• PTO / Sick Time
• 8 Paid Holidays plus 1 Flex Holiday
• Discount on our windows and doors
• Employee discounts on travel, apparel, electronics, restaurants and more!

Ready to start the conversation? Apply today and help us build something great!

Salary Description: $23/hr+bonuses+commission