Communications Specialist

Join the King County Sheriff's Office (KCSO) Communications Team as a 911 Communications Specialist (911 Call Receiver)! KCSO is seeking individuals with a desire to serve their community and who possess exceptional customer service and communication skills. A career as a 911 Communications Specialist offers an outstanding opportunity to directly impact lives by making a difference in critical moments. You'll play a crucial role in improving the quality of life within our community.

The King County Sheriff’s Office Communications Team handles calls from unincorporated King County, twelve cities, Metro Transit Police, King County Airport Police, and King County Animal Control. Over half a million people rely on our Communications Specialists and other King County Sheriff's Office personnel. This position is open to the public. This recruitment will establish an employment list (valid for one year) to fill current and future vacancies within the Sheriff's Office.

For information regarding King County Civil Service Rules, visit the Civil Service website.

May 19, 2026 update:
King County Civil Service is closing this recruitment on May 31, 2026. We will continue accepting applications and PST test scores until 11:59PM on May 31, 2026. However, candidates MUST complete both the application AND the PST exam by May 31, 2026. Any test scores received after that date will not be considered.

Use telephones and radios to provide critical information and communicate directly with callers and Deputies in the field. As a King County Sheriff's Office (KCSO) Communications Specialist, you will handle law enforcement calls only. Requests for fire or EMS assistance are immediately transferred to other agencies.

• Receive, prioritize, and route emergency and non-emergency calls from the public and other agencies.
• Gather information from calling parties and enter the type, location, and all required information for emergency calls into the Computer Aided Dispatch (CAD) System. Route calls for service to correct Dispatcher or appropriate emergency agency.
• Assign response priority by determining whether immediate response could save lives or prevent crimes. Relay pertinent information via radio.
• Retrieve information from State and National computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles, restraining orders, and criminal histories. Relay information to Deputies via radio.
• Record information and maintain required logs and event cards.
• Manage multiple radio frequencies and radio communications simultaneously.
• Communicate effectively with confused, upset, hostile, or distraught people by phone, while gathering the information necessary to send the correct responders and equipment to the scene.
• Communication center employees may hear and need to respond to graphic descriptions of violence and/or injury.

• Manage uncertainty and be adaptable. Simultaneously receive emergency calls, take charge of the conversation, and gather critical information.
• Demonstrate the ability to act calmly, quickly, and with accuracy in a variety of emergency situations.
• Multi-task complex situations that may be fluctuating within a short time period.
• Be a quick learner. Comprehend basic principles and terminology applied to law enforcement and emergency management as applied to the operation of the communications center.
• Make quality decisions. Follow moderately complex oral and written instructions and use knowledge and judgement to make quality decisions. Have the ability to evaluate problems and apply sound judgment in a high stress, critical incident…