IT Help Desk Support - Level I; MSP

Summary

Our client is a leading IT Solutions Company in the Renton & Kent, WA areas (Southeast of Seattle). They are in need of a temporary Helpdesk Support Level I technician. A successful candidate will have a track record of understanding in business desktop and server technologies that must include:
Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.

Duties & Responsibilities

• Front line defense with customers calling in with technical issues
• Ability to properly hand calls off to more experienced technicians when needed
• Following tickets through the process until closure.
• Password resets
• IP Phone setup
• PC setup (i.e. software install, adding domains, etc)
• IT equipment installation
• Printer install (Canon/HP)
• Assisting onsite technical lead with various IT-related projects.
• New User On-boarding

Qualifications & Requirements

• 2+years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support
• Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification.
• Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system.
• Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja, Kaseya, Datto, Continuum, Connectwise, etc.
• General understanding of software installation
• General understanding of printer installation
• Excellent customer service skills (courteous, tactful, and professional demeanor).
• Excellent written and verbal communication skills, with experience presenting to groups.
• Reliable work ethic.