IT Support Tech - Renton

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Job Description # IT Support Tech - Renton
* IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
* Coordinates and Client End User on expectations and availability to conduct Managed Client Services
* Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations
* Identifies potential issues that could adversely impact End User experience and follows through on action steps
* Strives to meet all Client SLAs & Customer Satisfaction Goals
* Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
* When required-provides onsite shadowing to Program Field Service Team
* Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
* Basic installation and maintenance to technical products
* Follows predefines procedures and tasks in everyday activities
* Work is regularly reviewed by a more senior level technical specialist
* Will be working in a clinical area and providing support for clinical applications
* Minimum 1-3 year experience in servicing/deploy computer equipment
* Must have a proven customer service background
* Must have experience in a corporate environment
* Individual will be knowledgeable of Windows operation system environment
* Able to comprehend and follow verbal and written technical instructions and scripts
* Physically able to lift and move Enterprise and Client technology hardware in our customer environments
* Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution.
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