Senior IS Epic Applications Analyst, Grand and Prelude *Virtual

Description

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

As a Senior IS Epic Applications Analyst on the Grand Central and Prelude team at Providence, you'll be the trusted expert driving innovative solutions for complex business challenges. In this role, you'll leverage deep technical knowledge and analytical skills to advise leadership, define user requirements, and translate business needs into optimized system designs. You'll collaborate across teams and with customers to ensure applications are used effectively, while mentoring others and leading projects that enhance workflows and improve outcomes.

You will foster a culture built on respect, excellence, and compassion – ensuring every interaction demonstrates integrity and fairness, while your daily work uplifts colleagues, customers, and the community. From troubleshooting critical issues to managing upgrades and change initiatives, you'll play a key role in delivering service excellence and maintaining system integrity. If you thrive in a dynamic environment where your expertise shapes impactful solutions and strengthens collaboration, this is the opportunity to make a difference.

Providence supports 100% virtual work for residents located in the following areas:

• Alaska
• Washington
• Oregon
• Montana
• California
• Texas

• Provide management with expert advice and counsel on a wide range of business issues using in-depth analysis and information. Many issues are highly technical and complex in nature.
• Define user requirements for complex systems and educate customers on application functionality and limitations. Collaborate with customers to ensure efficient, effective use of application resources and create supporting documentation as needed.
• Partner with internal and external teams to design and implement business solutions. Apply professional judgment and analysis to recommend actions that meet business needs, while assisting others in similar decision-making activities.
• Demonstrate service excellence and foster positive relationships with patients, families, employees, managers, medical staff, volunteers, and community members to maximize productivity and collaboration.
• Apply technical standards, concepts, and theories to solve highly complex problems, while mentoring less experienced staff in tools, techniques, and analytical skills.
• Prepare documentation and assist in defining and developing workflows in collaboration with stakeholders.
• Lead project teams as required.
• Analyze and synthesize data to evaluate multiple approaches and solutions to issues or problems.
• Collaborate with peers to create and maintain team-specific documentation and lead efforts to improve documentation standards.
• Identify, manage, and communicate issues and risks, escalating appropriately. Assist others in troubleshooting and root cause analysis of application failures.
• Translate business needs into system design alternatives, configuration, and workflow validations.
• Facilitate and coordinate development and analysis of complex test plans. Serve as a resource during testing and upgrades, coordinating with appropriate individuals.
• Define and achieve individual goals aligned with organizational mission, quality, budget, customer satisfaction, and financial results.
• Plan and coordinate downtime, change management, maintenance, and upgrades. Perform capacity planning and vendor management.
• Ability to travel as required (up to 10%).
• Perform rotational on-call responsibilities.

• Bachelor's Degree in Computer Science, Business Management, Information Services – or a combination of equivalent education and experience.
• 7 or more years of build analyst experience in Epic and/or equivalent healthcare software.

• Within 90 days of hire:
  Epic certification.
• Upon hire:
  Certifications in software applications, technology infrastructure, or clinical…