Epic Application Analyst II or III; Ambulatory

Epic Application Analyst II or III (Ambulatory)

Job Category: Information Services

Requisition Number: CLINI
001098

• Full-Time

Admin Campus 955 Powell Avenue SW Renton, WA 98057, USA

• Pay or shift range: $38.15 USD to $74.10 USD. Compensation is determined based on job requirements, relevant skills, experience, and internal equity.

Salary Range: $38.15 to $74.10

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If so, HealthPoint may be the place for you! HealthPoint is a community-based, community-supported, and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it—regardless of circumstances.

Founded in 1971, we believe that everyone deserves great care.

The Epic Applications Analyst II or III ensures that HealthPoint’s electronic health record (EHR) and related application software are available, supported, and optimized for staff across the organization. This role provides technical expertise, performs system maintenance, supports new functionality, and serves as a key resource for workflows and data integrity.
Compensation is dependent on experience and level (II or III).

• Serve as primary and secondary subject matter expert (SME) for Epic applications.
• Support additional clinical information systems and software platforms.
• Execute, assess, troubleshoot, and create solutions for supported applications.
• Contribute to the assessment and development of long‑term clinical technology goals.
• Lead development, implementation, upgrades, and testing of new modules and enhancements.
• Perform system maintenance, table updates, error resolution, and documentation.
• Develop and validate requirements, workflows, test plans, and technical documents.
• Manage advanced troubleshooting projects in partnership with HealthPoint’s Enterprise administrative organization.
• Identify, document, and elevate application defects to appropriate external vendors.
• Provide ongoing escalation support to internal teams.
• Deliver technical support and diagnose application issues in collaboration with end‑users.
• Build and maintain reports within clinical systems.
• Maintain knowledge of Epic tools including Orion, Nova notes, User Forum, and Galaxy.
• Provide onsite and remote training to support best practices in system use.
• Participate in meetings and process improvement discussions to optimize workflows.
• Perform on‑call support during scheduled rotations.
• Create system learning content independently or with instructional designers.
• Demonstrate respectful, professional behavior supporting a team‑oriented environment.
• Uphold HealthPoint’s mission, values, and service goals.
• Other duties as assigned.

Analyst II

• Associate’s degree (AA) or equivalent from a two‑year college, technical school, or clinical certification.
• Five (5) years related healthcare experience, or equivalent combination of education and experience.
• Two (2) years electronic health record support experience required.
• Ambulatory certification required.
• Welcome or Cheers certification preferred.

Analyst III

• Associate’s degree (AA) or equivalent from a two‑year college, technical school, or clinical certification.
• Seven (7) years related healthcare experience, or equivalent combination of education and experience.
• Two (2) years IT healthcare experience and two (2) years EHR support experience required.
• Epic experience preferred.
• Ambulatory certification required.
• Welcome or Cheers certification preferred.

• Advanced skill in operating and troubleshooting EHR systems;
  Epic strongly preferred.
• Proficiency with computers and Microsoft Office Suite.
• Additional Epic certifications.

Proof of COVID‑19 vaccination is required prior to start. HealthPoint does not accept Johnson & Johnson vaccine as proof; alternative vaccination documentation is required.

Employees must show proof of:

• MMR (measles, mumps, rubella)
• TB Quanti
  
  FERON Gold
• Tdap (for clinic roles; within the last 10 years)
• Hepatitis B (required for clinical roles with…