IT Engineer, IT Support, Systems Engineer

Established in 1986, ATS Automation is the leading provider of energy management services, automated control systems, critical airflow solutions, and building systems integration. We aim to be the market leader in excellence in building technologies by providing the industry’s best teams, engineered solutions, service support, and products.

At ATS, we custom engineer and install building automation systems to optimize buildings’ mechanical and electrical systems, reduce building energy consumption, increase tenant comfort, and maximize the productivity of tenants and facilities management personnel.

Headquartered in the Pacific Northwest, with 14 offices and growing across the United States, we support and manage complex building automation and controls projects across the country and abroad. We seek out candidates from diverse backgrounds who are curious and eager to learn, have excellent communication skills, and who possess an exceptional work ethic and initiative.

ATS is committed to employee development and offers an extensive training program and ongoing advancement to all employees. Our company enjoys remarkable tenure and we take pride in our employees’ ability to grow their career and find long‑term success at ATS.

The IT Engineer is a member of the ATS IT engineering (Dev Ops) team and is responsible for designing, building, securing, and maintaining the infrastructure that supports ATS offices, business units, and job sites across the country. The IT Engineer serves as the escalation point for the IT Support team, owns scheduled preventative maintenance, delivers infrastructure projects from planning through handoff, and identifies initiatives that expand the department’s capabilities and efficiencies.

• Monitor system and network health and performance, and address issues before they affect users
• Manage user accounts, groups, and access permissions
• Ensure compliance with company policies, security standards, and industry regulations
• Specify, order, install, and configure hardware and software, including PCs, servers, switches, and routers
• Identify, propose, and implement projects that improve efficiency and expand the department’s capabilities
• Administer server and virtualization infrastructure (Windows Server, Hyper‑V), including capacity planning and identifying and retiring unused or unmanaged systems
• Manage backup and recovery systems, monitor job health and storage capacity, and contribute to disaster recovery and business continuity planning
• Plan and deploy IT for new offices, office moves and tenant improvements, server rooms, and temporary job‑site trailers, including internet circuits, cellular gateways, network equipment, phones, printers, and physical security systems (access control, cameras, intercoms)
• Support security operations, including endpoint protection, log monitoring, vulnerability remediation, certificate lifecycle management, privileged account management, and review of firewall/VPN requests that could expose ATS or customer networks
• Assist with customer security questionnaires, third‑party assessments, and cyber insurance reviews
• Serve as the escalation point for the IT Support team, troubleshooting and resolving complex technical issues
• Coordinate with vendors, carriers, and resellers on quotes, warranty cases, and escalated technical issues
• Create and maintain process guides and knowledge base articles so Support staff and field employees can follow established standards

• Proven troubleshooting skills, including diagnosing and resolving technical issues
• Excellent verbal and written communication skills, including clear documentation, change notices, and ticket notes for technical and…