WM Technical Specialist

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IT - C&B Full Time Technical Grand Prairie, TX, US

3 days ago Requisition

Salary Range: $25.00 To $50.00 Hourly

From our roots in the Pacific Northwest, we will grow a global lifestyle brand for empowered people who share our genuine spirit to find new ways forward.

Empowering people with long-lasting, high-quality sportswear helps them succeed in their own lives, and makes them proud to be a part of something bigger than themselves.

We believe in iconic products, engineered for versatility, designed to be our consumer’s favorite. We believe in sustainability and efficiency in our products and in our processes. We believe technology enables global engagement with consumers, and powers a trusted experience for our customers.

Cutter & Buck is growing and opening a new fulfillment center in Grand Prairie, TX. The DFC will mirror our spectacular Seattle Fulfillment Center. Employees are the backbone of Cutter & Buck and we need a Warehouse Management System (WMS) Technical Specialist to join our team in opening and maintaining the DFC AND the SFC. These new positions will join current local IT members to assist the organization in non-global systems.

The position’s primary responsibility is to support and manage Cutter & Buck’s systems that interface with the organization's global Infor cloudsuite system (Infor’s M3 and WMS) at Cutter & Buck Fulfillment Centers located in 1 of the following metro centers:

• Seattle, WA

These systems include, but are not limited to

• An inventory control and goods-to-person picking robotic system, aka Kardex (or similar)
• Order flow control hardware and software, aka Putwall/Intellisort (or similar)
• Conveyor systems to help route packages from the Autostore to trailers
• Custom customer label design management for Value Added Services, aka Interform in a tier 1 capacity for local needs only.
• Decoration system support via Wilcom (or similar)

This role will work with both office and warehouse staff, troubleshoot system errors, support user maintenance requests, and ensure the WMS and its accompanying systems are functioning as needed. The role serves as tier 1 support for each of the above. The role is an ambassador between end users & tier 2 central New Wave Group IT at the operational level via the local or continental WMS Tech as appropriate.

This position is required to be on-site, especially during peak season - fourth quarter annually.

• Support the warehouse management system including:
• Perform extensive testing for updates to Auto Store, Kardex, SVT and Putwall.
• Perform occasional testing for upgrades to Wilcom, Barunden, Tajima or Pulse.
• Troubleshoot problems with Auto Store, Kardex, SVT and Putwall. This includes working directly with the vendors for any Production or Software Update issues.
• Troubleshoot problems with Wilcom, Barunden, Tajima or Pulse. This includes working directly with the vendors for any Production or Software Update issues.
• Understand and analyze business processes and work with users on how to best utilize the systems.
• Troubleshoot system issues, interface with vendor support to resolve issues.
• Manage the interfaces between the warehouse management system and other systems that connect to the WMS.
• Working in the WMS is crucial to be able to support the systems that interface with the WMS. This requires an understanding of the WMS, Embroidery Development System and Interform. Will also occasionally provide end user support of the WMS.
• Create new queries and reports as required by the business.
• As…