Senior Operations Director, Continuum of Care

Job Summary

Directs continuum of care operations to optimize patient care and support organizational goals. Oversees the development of strategy with stakeholders to identify factors contributing to business value. Aligns workflow and performance targets across departments and across KP. Partners with internal and external stakeholders to identify areas of improvement and alleviate potential barriers to the implementation of human resource management programs. Forecasts and establishes survey readiness activities to maintain compliance with regulatory standards and defines standards for audit documentation.

Ensures short and long-range financial goals are met by establishing and controlling the department budget. Ensures standardized care delivery by leveraging enterprise interdependencies across multiple programs and/or program work streams to align key care delivery initiatives across KP. Assumes accountability for short- and long-term results and performance while ensuring guideline and regulation alignment. Forecasts and aligns resources to ensure optimal assignment and utilization.

Oversees multidisciplinary clinical teams and plans long-term strategic goals of comprehensive emergency preparedness programs. Oversees improvements in operations and technology processes, identifying and addressing root causes, and implementing innovative solutions. Consults with executive management for effective integration of performance metrics to monitor the success of strategic improvement projects across the organization.

• Builds organizational capacity and prepares high potentials for growth opportunities and advancement; builds collaborative networks inside and outside the organization for self and others. Provides framework for soliciting and acting on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Models and drives continuous learning and oversees the recruitment, selection, and development of talent;
  
  stays current with industry trends, benchmarks, and best practices; ensures performance management guidelines and expectations to achieve business needs. Acts as a thought leader on industry trends, benchmarks, and best practices; shares best practices within and across teams to drive improvement. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives.
  
  Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact across teams.
• Oversees the operation of multiple units and/or departments by identifying member and operational needs; ensures the management of work assignment allocation and completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Engages strategic, cross-functional business units to champion and drive support for business plans and priorities; assumes responsibility for decision making;
  
  sets standards, measures progress, and ensures resolution of escalated issues. Sets and communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; obtains and distributes resources. Anticipates and removes obstacles that impact performance; addresses performance gaps and implements contingency plans accordingly; ensures teams accomplish business objectives; serves as a subject-matter expert and trusted source to executive leadership;
  
  provides influence and consultation in the development of the larger organizational or business strategy.
• Directs continuum of care / care at home operations to support patient care by: anticipating business issues and barriers and providing recommendations and overseeing the development of strategy with stakeholders to identify factors contributing to business value; aligning workflow and performance targets across departments and across KP and accountable for department performance targets and aligning with market strategies; optimizing and prioritizing operational initiatives and strategies related to departmental or program goals, objectives, and/or outcomes;
  
  partnering with internal and external stakeholders to identify areas of improvement and alleviate potential barriers to the implementation of human resource management programs; forecasting and establishing long‑term survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and defining standards for audit documentation, information, and reports; and ensuring short and long‑range financial goals are met by establishing and controlling the department budget and ensuring overall financial performance meets expectations.
• Ensures standardized care delivery by: leveraging enterprise…