General Manager

Job Details

• Level: Management
• Job Location:
  
  RGL SEA - Renton, WA 98057
• Position Type:
  Full Time
• Salary Range: $ - $ Salary/year

• Job Type: Full-Time (On-site)
• Location:
  
  Renton, WA
• Salary Range: $130,000 - $165,000 Annual Salary Range

The General Manager is responsible for the safe, compliant, and profitable operation of the Station. This senior leadership role oversees all operational, administrative, and commercial activities, ensuring alignment with Radiant Global Logistics’ policies, processes, and strategic objectives.

The General Manager has full accountability for station performance, including sales growth, cartage, international and domestic freight forwarding, financial results (P&L), and employee development. Success in this role is measured through budgeting accuracy, operational metrics, customer satisfaction, and the ability to lead high-performing teams that consistently exceed expectations.

• Recruit, train, develop, and retain employees to meet department and organizational standards.
• Provide ongoing performance management, including coaching, disciplinary actions, terminations, and compensation recommendations.
• Assign and prioritize work related daily operations and special projects to the team.
• Communicate relevant industry, operational, and company updates to leadership and team members.
• Develop and manage station staffing plans and labor budgets.
• Review, approve, and monitor employee timekeeping and attendance.

• Establish and enforce operational standards related to ROI, cost control, waste reduction, quality, safety, and on-time delivery.
• Develop and implement operational policies covering shipping and receiving, capacity planning, materials usage, productivity, safety, customer satisfaction, and employee relations.
• Lead and grow a sales organization capable of achieving revenue targets and expanding Radiant’s service offerings.
• Design and execute strategic business plans that grow the customer base and increase profitability.
• Build and lead a strong operations management team capable of delivering freight forwarding and cartage services.
• Drive continuous improvement initiatives to enhance service quality, operational efficiency, and employee engagement.
• Develop and execute the Annual Operations Business Plan in alignment with sales, marketing, finance, and administrative objectives.
• Manage the station’s operating budget and ensure compliance with company financial policies.
• Educate department managers on financial accountability and budget management.
• Ensure company-wide compliance with safety, regulatory, and operational policies.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• Associate or bachelor’s degree in business, logistics or international trade is preferred.
• Minimum of 4 years’ experience in logistics.
• Minimum of 5 years’ experience in a management or leadership role.
• Freight Forwarding experience strongly preferred.
• Strong understanding of market conditions and revenue drivers.

• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Working knowledge of Transportation Management Systems (TMS), such as SAP or Cargo Wise.

• Strong customer service orientation (internal and external).
• Excellent verbal and written communication skills.
• Proven problem-solving and decision-making capabilities.
• Strong negotiation and analytical skills.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Ability to travel domestically and internationally as needed.
• Valid driver’s license required.

• Demonstrated ability to lead, motivate, and develop teams.
• Positive, proactive, and patient leadership style.
• Ability to build trust and credibility across all levels of the organization.
• Ability to anticipate trends and position the station for success.
• Proven ability to act as a positive ambassador for a company within the industry.

• Full time schedule, minimum of 8 hours per day.
• Flexibility required to meet business and operational demands.