Manager, Manufacturing & Distribution

We have a fantastic new job opportunity for a Manager in our Product Manufacturing and Hospital Services Departments. As a member of the Leadership Team, you will oversee the organization's day-to-day activities that support short- and long-term organizational goals.

The Manager of Manufacturing & Distribution executes departmental strategies and oversees day-to-day operations for the Product Manufacturing and Hospital Services departments across the Bloodworks footprint. This role ensures products and services are delivered effectively and efficiently, in compliance with regulatory standards. This role coordinates staff and resources to meet inventory and hospital customer needs, supports continuous improvement initiatives, and leads supervisors and staff.

The Manager serves as a key liaison between strategic planning and operational execution, ensuring alignment with organizational goals and customer requirements.

• Participate as a collaborative member of the LT to support leadership across the organization, and provide leadership to the teams and functions that report to you.
• Appropriately and responsibly serve as a representative of Bloodworks / The Organization in your interactions with employees, volunteers, vendors, donors, and others.

• Provide timely and honest feedback to fellow managers regarding how the team functions
• Challenge and offer support to fellow managers to ensure each department is contributing to the success of the organization
• Ensure workforce safety by implementing safety policies and monitoring safety incidents.
• Maintain confidentiality

• In partnership with senior department leaders, help set the department's direction, vision, values, goals, and objectives consistent with Bloodworks' mission and strategic plan; consistently model these values and coach and mentor to the same expectations. Contribute to and build on current practices and procedures to support values, mission, and goals.
• Personally demonstrate and inspire a commitment to quality by complying with laws, regulations, standards, policies, procedures, and practices; ensure department actions align with this commitment.
• Hire, develop, and retain a successful supervisor team and direct reports
• Ensure all department employees have relevant goals and that evaluation is ongoing
• Monitor the successes and challenges of direct and indirect reports
• Ensure the department supports a balance of employees' personal and business goals
• Ensure customer needs and expectations are met
• Manage the department budget and forecasting
• Understand the current state and best practices of our industry; know what the competition is doing
• Recommend and maintain proper staffing levels to carry out department objectives

• Recommend and provide systems, resources, and procedures as appropriate to achieve the department’s success
• Drive for continuous process improvement and standard work

• Maintain visibility to and presence in the department that results in performance assessment through dialogue and visual management

• Contribute to the management team in setting the vision, direction, and execution for the Product Manufacturing and Hospital Services departments:
  • Lead departmental goal-setting and execution.
  • Support strategic and long-term planning initiatives.
  • Monitor and evaluate service delivery to ensure quality customer service.
• Recommend, prioritize, and ensure the successful implementation of production workflow, cost-saving, quality, and efficiency improvements to support departmental goals. Identify, evaluate, and propose opportunities to expand services and products.
• Collaborate with Donor Services, Logistical Services, and other departments to develop effective collection and delivery strategies that maximize inventory and manage cost-effectiveness.
• Collaborate and partner with Hospital Services Senior Leaders to manage customer relations and ensure service agreement (contract) requirements are met:
  • Schedule and host periodic, formal service reviews.
  • Manage, report on, and influence customer activity to optimize inventory.
  • Assist with contract compliance review.
  • Triage customer complaints, concerns, and billing issues appropriately.
  • Assist with customer service recovery efforts…