Retail Keyholder; Store

Retail Keyholder

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Whether you're a hardcore gamer or just starting out, we've got something for everyone.

With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales culture that utilizes elements of Game Stop's Circle of Life buy, sell, trade, and reservation business model. This position ensures products are easily accessible and purchasable, boosts sales by sharing product and gaming knowledge with guests, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business.

• Provide best‑in‑class guest service: greet guests, respond to questions promptly and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade‑in program, recommend additional items, apply selling behaviors during each transaction, and express gratitude to every guest for choosing Game Stop.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the POS system.
• Address guest comments or questions in person or on the phone, answering calls promptly and professionally.
• Promote Game Stop’s guest benefits, such as the new title reservations program and the Pro Rewards loyalty program.
• Ensure all store areas, including restrooms, are clean, organized, and merchandised according to company guidelines and that fixtures and equipment are in working order.
• Complete Omni‑Channel orders daily.
• Safeguard company assets through effective inventory control and loss prevention practices, including safety best practices and making bank deposits as required.
• Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and organize products on the selling floor.
• Support management in meeting and exceeding sales, profit, and shrink goals and complete required administrative duties.
• Count, balance, and reconcile daily transaction totals accurately in the POS system; complete closeout paperwork and bank deposit slips accurately.
• Check shipments for discrepancies, record any discrepancies, and report to the appropriate manager.
• Process defectives/recalls and stock pulls accurately and promptly.
• Inspect associates’ and leaders’ belongings at store closing or shift end.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Adhere to all Game Stop policies and procedures, including those in the Associate Handbook and the Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.
• Observe associate performance and provide timely and appropriate feedback to store management.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills.
• Provide genuine and friendly assistance to every guest during each visit.
• Demonstrate clear verbal and written communication and listening skills; bilingual English/Spanish speaking and writing skills preferred.
• Work in a fast‑paced, rapidly changing environment.
• Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
• Operate the POS computer system and properly complete the required…