Customer Service Sales Representative

Overview

We are creating a sales department to help reach growth goals in memberships. Seeking two energetic and compassionate Navigator Agents to join our Sales Team. Looking for self-motivated professionals interested in growing business through value-based conversations and remarkable customer experience. The Navigators will be sales representatives, calling through call lists of people who are eligible to sign up for benefits as a member.

Once they are signed up, they have access to in-network providers in their area which is a great benefit for people and their families.

Hours: Part-Time, M-W

Location: Onsite at Renton location (no remote available)

As a Navigator, you will receive…

• Hourly pay + commissions
• Hands on training/mentorship
• Growth potential for advancement

• Seeking experience in the military or with Tricare
• 2 years proven strong customer service experience
• Proven sales success in previous roles
• Ability to work onsite in Renton, WA (no hybrid or remote available)
• Ability to motivate team
• Able to establish individual priorities and schedule to meet established goals
• Able to work effectively in a team setting

• Call campaigns off curated lists of people who are eligible
• Talk to people about benefits and why they should become a member
• Enroll eligible members and their families
• Track new member enrollments to make sure they are taken care of
• Assist in developing and executing sales campaigns with management and the Marketing team
• Influence and improve new member experience
• Collaborate with enrollment to ensure new member issues are addressed and resolved quickly
• Provide input on lead marketing strategies to management
• Assist in tracking statistics and preparing reports on enrollments
• Follow program policies and procedures consistent with DOD, DHA, and state laws and guidelines