Sales Support Specialist - Distribution

Department: Distribution Admin

Employment Type: Full Time

Location: Renton

Reporting To: Davis Nguyen

Compensation: $23.00 - $25.00 / hour

Our team is entering an exciting new chapter. We have recently brought the strengths and experience of Ocean Beauty and Pacific Seafood together. We are building an even stronger operation for our team members, customers, and communities.

We believe we are Stronger Together. We are building an more robust operation for our customers, and communities. And creating new opportunities for people to grow and succeed.

At Pacific Seafood, we do more than just provide the world with the healthiest proteins on the planet. We are a family-owned, excellence-driven organization committed to being the brand of choice in the marketplace and the employer of choice in the community. We believe in servant leadership, investing in our team members’ personal and professional growth, and rewarding performance. We live by the core values of our Diamond Philosophy:
Teamwork, Productivity, Quality, and Excellence—which means consistently doing your best and always striving to do better.

Sales Support Specialist I at Pacific Seafood is a key role on our Sales team supporting efforts to maximize revenue and provide excellent customer support. This position supports the management of shipments and achieving the sales/logistics goals of the sales team and is ideal for someone who is customer-focused, organized, and a problem-solver.

1. Account Management:

• Manage assigned accounts and support daily operations of the sales force and customers to ensure smooth functioning.
• Drive sales growth by maintaining regular communication with our existing customer base and work with the sales team on strategies to increase sales.
• Identify customer needs accurately and ensure timely fulfillment of product and shipping requirements.
• Handle incoming calls promptly and efficiently, processing orders effectively to meet customer demands.

2. Sales Performance Monitoring:

• Gain a comprehensive understanding of budget constraints and forecast revenue goals.
• Strive to meet and surpass sales quotas by supporting effective sales strategies and tactics.
• Demonstrate proficiency in understanding sales volumes and exploring logistic options to optimize sales operations and meet business objectives.

3. Customer Service Management:

• Guarantee customer satisfaction by delivering exceptional customer service and devising innovative solutions to address customer concerns effectively.
• Foster positive and mutually beneficial customer relationships to enhance collaboration and support long‑term success.

4. Support Functions and

Collaboration:

• Conduct regular inspections of orders departing three times a week to ensure accuracy and quality.
• Participate in various projects, including promotional activities and the development of marketing materials when needed.
• Communicate inventory levels, sales data, and packaging strategies to team members promptly and with a sense of urgency.
• Provide support to external sales representatives by managing credits, handling sample requests, coordinating point‑of‑sale materials, and collaborating with sales associates across different plants.

Additional responsibilities may be assigned as deemed necessary to support the overall goals and objectives of the position.

Required:

• High School Diploma or GED
• Valid driver’s license
• Requires ability to travel up to 15% of the time
• At least 1 year of seafood/food sales experience

Preferred:

• Associate degree or equivalent from an accredited college or university in culinary arts, aquaculture, or business degree

Physical Requirements: The physical demands described…