Resident Services Coordinator - Renton Sage

Start your career at Bellwether Housing as a Resident Services Coordinator in the vibrant city of Seattle, WA Who We Are

Through the development, ownership, and operations of affordable housing properties, Bellwether Housing has been a trailblazer in transforming the lives of lower-income individuals and families in our region. As the largest non-profit housing provider in the Pacific Northwest, Bellwether is a leader in State and local housing policy issues, an innovator in financing and housing development strategies, and a trusted partner to a diverse array of organizations in our community, while providing resident and real estate development services to other mission-driven non-profits around Western Washington.

$30.77-$36.36/hour

The posted salary reflects the full pay range for this position. Offers made to qualified candidates will be made within this range and will be determined by various factors, including knowledge, skills, experience, qualifications, location, and other factors that would be critical to success in this role.

The Resident Services Coordinator supports Bellwether residents by offering available resources and referrals to community members while helping build and maintain a sense of community. This role will support Residents of Renton Sage Apartments, a multi-family community in Renton serving a diverse group of residents, many of whom are multilingual learners.

Hybrid, 4 days onsite. Monday-Friday, 8:30 am-5:00 pm. The final schedule will be determined by the supervisor.

• Liaison between Bellwether residents and external community service agency resources. Maintain and facilitate relationships with service agencies, familiar with resources in Renton and the surrounding areas, including initiation of new partnerships.
• Follow up on referrals and services, providing advocacy for resident needs; ensure that the resident is connected to appropriate, effective services in a timely manner.
• Respond to crisis situations promptly using de-escalation techniques and a trauma-informed care approach. Initiate action as required, including contact with emergency response systems.
• Conduct ongoing outreach to all residents, including outreaching residents in their homes as needed.
• Maintain the confidentiality and privacy of residents and compliance with regulatory requirements. Archive all required forms and case notes securely.
• Distribute newsletters, brochures, and other relevant materials to residents, ensuring that communication accommodates language differences, cultural differences, visual impairments, and other necessary accommodations as required by residents.
• Relate to others professionally, respecting individual and cultural differences. Work to build cultural competence and understand how cultural background might influence the need for varying approaches with different residents.
• Collaborate with the building Site Manager and other site staff to resolve resident issues.
• Provide robust eviction prevention efforts, address delinquency, and support residents.
• Occasionally, travel to other locations to train and collaborate with other Bellwether Resident Services staff.
• Attend staff and community meetings. Update and share new resources with Bellwether staff and residents as needed.
• Complete all reports in an accurate and timely manner.
• Attend all the required training and safety meetings each year.
• Follow Bellwether principles, policies, and procedures; embody Bellwether values.

• 2 years of direct experience providing services to low-income households, seniors, and/or adults with disabilities, including the provision of information and referral services, preferably in a housing setting.
• Demonstrated ability to work with diverse populations, including multicultural, age, and disabilities.
• Demonstrated ability to effectively intervene in crisis situations and make appropriate referrals.
• Experience navigating public assistance programs, such as Medicaid, Medicare, or SNAP.
• Knowledge of mental health, substance use disorders issues, and familiarity with mental health systems.
• Excellent oral and…