Program Manager Specialist

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves: This Program Manager Specialist role sits at the center of Business Operations, supporting a major federal contractor across multiple service lines. The role owns the account's core governance, reporting, and administrative operations, and serves as a day-to-day partner to the Senior Director of Business Operations on the account's leadership, process improvement, and client-facing initiatives. It's a strong fit for someone who wants ownership from day one and is looking for a role where scope expands with experience;

exposure to account leadership, responsibility for cross-functional processes and technology improvement, and a working view of how a large, complex account is run.

• Running recurring meetings and contract mechanics that keep the account's leadership and client aligned on how the business is being managed.
• Run Q  and town hall logistics: agenda, deck, scheduling, room booking, meeting invitations, distribution, and SharePoint archiving

• Run the Quarterly Steering Committee cadence

• Coordinate annual leadership offsite planning: dates, agenda, and presentation materials

• Maintain MSA and change order tracking, including Commercial Team call administration and meeting minutes

• Maintain contract compliance documentation, including support for the annual SSAE 22 / SOC 1 Type II audit and FCPA and OFAC compliance records

• Administer the CaT Survey and the Vested training program, including online Vested portal administration

• Tracking how the account is performing against its commitments and making sure that performance is documented, reported, and visible to leadership on a predictable schedule.
• Run the quarterly scorecard cycle end to end: gather data, secure approvals, upload to SharePoint, and schedule the variance meeting

• Own the savings tracker and its quarterly report into the Q

• Prepare quarterly and annual metric reports and distribute them to leadership

• Working alongside the Senior Director of Business Operations on the work that sits above day-to-day execution: keeping leadership priorities moving, improving how teams work together, and helping the account prepare for what's ahead.
• Serve as a day-to-day partner to the Senior Director: prepare briefing materials, track leadership action items to closure, and keep work moving when the Senior Director is unavailable

• Maintain a forward-looking view of account milestones; upcoming needs are raised and planned for early

• Contribute to process improvement across service lines, recurring coordination issues, and places where a documented process is needed

• Support technology rollout and adoption on the account: training coordination, adoption tracking, and change communications

• Research and organize how other JLL accounts run business operations, to inform improvements on this account

• Own Project Management Office standards, templates, and playbooks, including onboarding materials and the transition meeting process

• Keeping the account informed and its people…