Business & Operations Support

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people.

Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Job Description

The ideal candidate is a detail-oriented, proactive professional responsible for managing customer end-to-end onboarding processes, supporting program management initiatives, handling personnel-related tasks, leading all AGC security enablement, and executing a wide range of administrative responsibilities. This role provides direct operational support to leadership and contributes to efficient and seamless program enablement.

Key Responsibilities

• Serve as direct support to the PMO Lead and AGC Leads
• Administer core functions, including personnel management, tracking, and onboarding/offboarding workflows
• Provide operational support across multiple programs to ensure continuity and effectiveness
• Develop, maintain, and organize comprehensive program documentation
• Prepare and deliver key performance indicator (KPI) reports for program leadership and assist with client communications
• Support ad hoc administrative tasks as needed
• Manage onboarding tasks, including clearance crossover support and coordination with resources throughout the process
• Maintain and track personnel schedules and updates
• Manage customer facility access requests and maintain equipment inventory
• Distribute and track smart cards, including monitoring expiration dates
• Facilitate resource enablement within SWA work spaces
• Run and document security calls; maintain security-related trackers
• Review security documentation, providing feedback and necessary corrections
• Proactively identify and escalation personnel concerns to program leadership
• Support the planning, organization, and execution of employee engagement events
• Coordinate and provide training on open/close procedures
• Document processes, procedures, and technical solutions while maintaining knowledge repositories for team reference

Here's What You Need

• Bachelor’s degree; or 4 years of additional relevant experience
• Experience using Microsoft Office Suite (Excel, Outlook, PowerPoint, and Teams) with overall strong computer proficiency
• Experience as an onboarding specialist or in a similar HR or personnel-support role

Bonus Points if you have:

• Strong attention to detail, organizational skills, and the ability to work autonomously with minimal supervision
• Customer service experience preferred
• Excellent verbal and written communication skills with the ability to interact effectively with internal and external stakeholders

Security Requirements

• TS/SCI with poly clearance required
• US Passport required

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia
. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but…