Analyst, ASG

Tek Wissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provides services to the travel industry, including catering, onboard retail, food service provisioning, and food logistics and is a supplier to many major airlines.

• The Analyst - Shared Services is responsible for coordinating invoicing activities between internal business units and customers.
• This role ensures invoices are prepared, submitted, and tracked accurately and timely, while maintaining compliance with contractual requirements.
• The Analyst will also provide supporting documentation, resolve billing discrepancies, and collaborate with stakeholders to improve invoicing processes and customer satisfaction.

• Partner with internal business units and customers to prepare, submit, and manage invoices.
• Review and audit invoicing records to ensure accuracy, completeness, and compliance with customer and contractual requirements.
• Research, analyze, and resolve invoice discrepancies, billing inquiries, and payment-related issues.
• Compile and distribute supporting documentation required for customer invoice review and approval.
• Monitor invoice status and proactively follow up on pending approvals and outstanding payments.
• Maintain accurate invoicing records, reports, and documentation.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Communicate effectively with internal stakeholders and customers to ensure timely resolution of invoicing matters.

• Recent college graduate or equivalent combination of education and experience.
• No prior invoicing experience required; training will be provided.
• Working knowledge of Microsoft Excel, including basic formulas, sorting, filtering, and data management.
• Strong attention to detail and organizational skills.
• Effective written and verbal communication skills.
• Ability to work collaboratively with multiple stakeholders.
• Strong problem-solving and analytical abilities.
• Ability to manage multiple priorities in a fast-paced environment.

• Experience with Microsoft Office Suite, particularly Excel.
• Customer service mindset with a focus on accuracy and responsiveness.
• Ability to learn new systems and processes quickly.

Tek Wissen® Group is an equal opportunity employer supporting workforce diversity.