Client Service II Representative - Mailroom​/Print Production

# Client Service II Representative - Mailroom/Print Production Reston, VA# Client Service II Representative - Mailroom/Print Production Reston, VANov 10, 2025

Facilities
** Client Service II Representative - Mailroom/Print Production
** US-VA-Reston    
** Job :
** 33545  
** Type:
** Full-Time  **# of Openings:
** 1  
** Category:
** Field Service  VA - Reston-Bechtel-MS    
** About the Role
** Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.

** Your Impact
*
* Main Responsibilities:

- Promptly informs supervisor of potential problems or customer concerns.  - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.  - Strong focus on providing good customer service.  - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.  - Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.

- Responsible for communicating and training team in changes to workflow or procedure.  - Oversees and manages daily and monthly records on service activity.  - Effectively communicates with the client and staff.  - Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.  - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.  

- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.  - Site responsibility and location of coverage may change based on client and/or division needs.

Copy/Print Production/Copy Center:

-Responsible for prompt and accurate reproduction of all print requests.

-Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.

-Receives, logs, delivers and tracks all activity for reporting purposes.

-Responds to customer requests.

-Performs routine upkeep and basic maintenance of equipment.

-Records and tracks customer inquiries and fulfillment of requests.

-Performs daily convenience care functions as needed.
Mail/Courier Services:

-Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.

--Tracks courier and accountable items (Fed Ex, UPS, Certified Mail, etc).

-Researches and routes unidentified and generic mail.

-Receives, logs, delivers and tracks messenger items.

-Responds to customer requests.

-Performs routine upkeep of equipment.

-Records and tracks customer inquiries and fulfillment of requests.

*
* About You:

The Skills & Expertise You Bring
*
* Please note:

this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to  accordance with applicable law, we are providing the anticipated rate for this role**:** $17.20 - $23.37 hourly- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- Prior experience in a customer service environment.
- Good computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

** Company Overview
** About our Company - Canon U.S.A., Inc., is a leading…