CONCIERGE

Overview

PT position, Night shift - Fri/Sat/Sun.

Gates Hudson team is seeking a professional, polished concierge. The Concierge is a key member of the property management team. Concierge provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the building.

• Fulfill customer/resident requests
• Resolve resident concerns
• Prevent solicitors from entering the community
• Process marketing and resident account information in Yardi/Residential Portal
• Know the emergency key procedures (Key, Track, Knox box locations, fireman elevator keys, lock-outs, etc.)
• Monitor cameras
• Ensure all visitors have been properly greeted and registered
• Manage key issuance policy, and control keyboard
• Answer phones using Company telephone greeting standards
• Administer packages and distribute mail to residents using Company policy
• Provide Concierge services for residents (dry cleaning, event planning, local directions, etc.)
• Assist residents with move-in and move-out procedures
• Offer prospective residents information regarding the community
• Write work orders and ensure they are given to the appropriate staff member
• Follow-up on resident service requests
• Conduct courtesy calls to residents (e.g., cab arrangements, packages, deliveries)
• Be aware of Company goals for resident satisfaction and resident retention
• Handle all emergency situations according to the guidelines established in the Emergency Procedures manual. This also applies to managing all keys, fobs and entry devices (Key Track, Knox box locations, fireman elevator keys, lock-outs, etc.)
• Other duties as assigned

• Exceptional customer service and follow-through skills
• Organizational skills
• Outgoing personality — enjoys face-to-face interaction with customers
• Self-motivated and able to work with limited supervision
• Ability to set priorities, handle multiple tasks, and meet deadlines
• Strong communication skills, both oral and written
• Basic computer experience with Microsoft Office products and Internet navigation
• College education preferred, but not required