Surgery Scheduler

VSI (formerly Virginia Spine Institute), the leading concierge spinal healthcare practice in the Washington D.C. metropolitan area, is seeking a Surgery Scheduler to join our award-winning team. The Surgery Scheduler is responsible for coordinating and scheduling patients requiring surgical services, following hospital/surgery center requirements and departmental/physician guidelines. This is a permanent, full-time position working out of VSI’s Reston, VA office.

• Acts as intermediary between patient and surgeon and as primary contact for surgical patients and hospital.
• Organizes and schedules surgeries, regenerative procedures, preoperative and postoperative appointments and any other tests as ordered by surgeons for patients.
• Assists in scheduling preoperative medical clearance appointments by coordinating with providers outside of the practice and providing necessary information for obtaining medical clearances.
• Provides education concerning patient responsibilities.
• Coordinates arrangements for surgical assistants, special equipment and surgical materials. Organizes the next day’s schedules and ensures that there are no physician or equipment conflicts.
• Promptly and efficiently responds to patient and physician inquiries, scheduling requests, and updating information.
• Provides necessary information related to the surgery through telecommunications system and interaction with surgeon, OR/Hospital and patient.
• Handles correspondence related to surgery to and from surgical patients, OR/Hospital, outside physicians and insurance companies.
• Provides detailed explanation to patients about insurance coverage and costs associated with their procedure.
• Responsible for the collection of surgery funds from patients and initiates the surgical pre-certification process should the Authorization Specialist be unavailable.
• Schedules and coordinates all treatments and services related to each patient’s recovery plan to include therapies such as physical therapy, hyperbaric oxygen therapy (HBOT), shockwave therapy, and various other appointments.
• Other duties as assigned.

• Completed at least 2 years of college and/or have 3-5 years of administrative experience.
• Exhibit empathy and compassion toward patients; driven to go well beyond what is ‘expected’.
• Comfortable communicating patient’s financial responsibility with regard to insurance coverage and cost.
• Excellent organization skills with the ability to prioritize tasks and handle multiple tasks and projects at one time.
• Ability to portray patience, understanding and impeccable professionalism even when under stress.
• Conscientious, thorough and precise particularly with details, stable, tolerant and supportive.
• Project a pleasant telephone voice and manner through exceptional communication skills.
• The ability to collaborate within a team setting and work with minimal supervision.
• Adept at learning new skills; reliable and adaptable.
• Able to take change well and with a positive attitude.
• Strong knowledge of Microsoft Office.