In Room Dining Server - Hotel

In Room Dining Server – Hotel

Join to apply for the In Room Dining Server – Hotel role at Crescent Hotels & Resorts.

We are looking for a talented In Room Dining Server to join the opening team of the first JW Marriott in Virginia. This role will serve guests at the JW Marriott Reston Station, a 28‑story landmark with 247 rooms, 12 floors of luxury accommodation, and 35,000 sq ft of premium meeting space. The property also features The Simon, Schar Bar, and JW Market Café.

• Set up and deliver all food and beverage orders in accordance with established guidelines, procedures, and policies.
• Conduct floor sweeps and retrieve all food and beverage trays to maintain sanitation guidelines.
• Set up and deliver all VIP amenities.
• Serve all hospitality suites in accordance with Banquet Event Orders.
• Complete all shift side‑work as outlined in the hotel’s operating policies and procedures.
• Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales.
• Perform all cash handling responsibilities in accordance with company policies and procedures.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

• Ability to communicate in English.
• Self‑starting personality with an even disposition.
• Ability to meet standards of appearance.
• Can communicate well with guests.
• Ability to transport up to 30 lbs. through a crowded room continuously throughout the shift.
• Willingness to “pitch‑in” and help coworkers with their job duties and be a team player.

Customer Satisfaction

• Remain professional at all times and treat all guests and associates with courtesy and respect.
• Be a guest relations ambassador in every working minute.

Work Habits

• Meet and exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance.
• Adapt to changes in work area and procedures, and show willingness to learn new skills or improve existing ones.
• Solve routine problems that occur on the job and ask for help when unsure.

Safety & Security

• Adhere to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and reporting safety hazards.

Equal Opportunity Employer. We are a protected veteran and individuals with disabilities (PVD) workplace.

Entry level

Full‑time

Management and Manufacturing

Industry: Hospitality