Concierge | JW Marriott Reston Station Hotel

Crescent Hotels & Resorts is honored to announce an exciting opportunity for a talented Concierge for the JW Marriott Reston Station! Join the first JW Marriott in Virginia! Experience a new level of luxury at JW Marriott Reston Station, a stunning 28-story landmark that overlooks Reston Row, a lively urban hub filled with top-notch dining and entertainment options. The hotel features 247 rooms spread across 12 floors, setting a new standard for luxury accommodations in the DMV area.

With the largest luxury meeting space in Northern Virginia, totaling 35,000 sq ft, it includes two ballrooms with 20-foot ceilings and plenty of natural light from floor-to-ceiling windows and a large skylight. The JW Residences occupy the remaining 16 floors. This impressive architectural gem is conveniently located along the Silver Line Metro, perfectly positioned between Dulles International and Reagan National airports, providing travelers with exceptional access to the capital region and beyond.

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that “feed your inner explorer”, we work hard to create and deliver on what YOU need.

We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next exceptional team member to join us on our amazing Team. We are committed to providing you with:

• Generous compensation package
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

Be readily available in the lobby or designated concierge area to assist guests throughout the day. Keep concierge desk neat, well-stocked, and visually welcoming.

• Greet guests with warmth and professionalism, anticipating needs and offering tailored assistance.
• Build rapport with guests, including VIPs and repeat visitors, to foster loyalty and satisfaction.

• Secure dining, spa, transportation, entertainment, and tour reservations promptly and accurately.
• Coordinate services such as floral arrangements, babysitting, pet care, personal shopping, or courier deliveries.

• Offer informed recommendations on local attractions, dining, events, and cultural activities.
• Stay current with local happenings and hotel partnerships to provide timely, relevant suggestions.

• Arrange airport transfers, private car service, rental cars, or taxi service as requested.
• Communicate clearly with drivers, valets, and bell teams to ensure smooth guest transitions.

• Manage delivery of in-room amenities for special occasions (e.g., birthdays, anniversaries).
• Coordinate surprise moments or custom experiences as part of the hotel's guest delight program.

• Record guest preferences, feedback, and notable details in hotel systems (e.g., Opera, Guestware) for future visits.
• Work with other departments to ensure personalized service throughout the stay.

• Communicate guest needs or issues to Front Office, Housekeeping, Engineering, or Food & Beverage as needed.
• Support Front Desk team with guest inquiries and check-in/check-out assistance when required.

• Maintain professional appearance, demeanor, and discretion at all times.
• Ensure guest privacy, safety, and security in all interactions and arrangements.

• Be readily available in the lobby or designated concierge area to assist guests throughout the day.
• Keep concierge desk neat, well-stocked, and visually welcoming.

• Maintain updated contact lists, event calendars, maps, transportation schedules, and local guides.
• Cultivate strong relationships with preferred vendors, restaurants, and partners.

At least 1 year of relevant work experience in a similar role. Experience in a luxury hotel environment is preferred. Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.

Finger/hand dexterity in order to operate food machinery. Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 100 lbs. on a continuous schedule.

Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive…