Front Desk Agent - Hotel

Overview

Front Desk Agent – Hotel at Crescent Hotels & Resorts located in Reston, VA. The role is a full‑time entry level position responsible for daily guest service operations at JW Marriott Reston Station, a 28‑story luxury property offering 247 rooms, extensive meeting space and premium residential amenities.

• Greet guests, complete registration, input and review guest information, code electronic keys, promote marketing programs and provide a welcome packet.
• Assist guests with check‑out, account for rooms and services, use the point‑of‑sale system, handle money, process credit and debit cards, accept various forms of payment, and convert foreign currency.
• Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, promotions, local area and answer guest inquiries.
• Use up‑selling techniques to promote hotel services and facilities to maximize occupancy.
• Respond to guest inquiries and requests, resolve issues in a timely, friendly manner, and field guest complaints, researching and negotiating solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

• Fluent in English and able to communicate effectively with guests.
• Self‑starting personality with an even disposition.
• Ability to meet standards of appearance and professional grooming.
• Operates up to 30 lbs. continuously through a crowded area and will help coworkers as needed.

• Customer Satisfaction – Maintain professionalism; treat guests and associates with courtesy and respect.
• Work Habits – Exceed hotel standards for procedures, dress, grooming, punctuality and attendance; adapt to change, learn new skills, and seek help when needed.
• Safety & Security – Adhere to hotel security policies; maintain key control, lift heavy objects responsibly, use chemicals safely, and report hazards promptly.

Crescent Hotels & Resorts strives to create a great workplace where all levels of staff are respected for their differences. We are dedicated to creating an environment that facilitates open conversations about race, equity, diversity, and inclusion, and strengthen our culture through training, recruiting, and promotion of diverse talent.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discriminate against employees or applicants because of pay discussions. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Generous compensation package.
• Exceptional benefit plan for eligible associates and family members.
• 401K matching program.
• Discounts at Crescent managed properties in North America for you & your family.

Entry level

Full‑time

Management and Manufacturing

Hospitality

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