Bellperson - Hotel

Bellperson - Hotel at Crescent Hotels & Resorts

Crescent Hotels & Resorts is honored to announce an exciting opportunity for a talented Bellperson for the grand opening of JW Marriott Reston Station Residences this Fall! The first JW Marriott in Virginia, you will experience a new level of luxury at JW Marriott Reston Station, a stunning 28‑story landmark that overlooks Reston Row, a lively urban hub filled with top‑notch dining and entertainment options.

The hotel features 247 rooms spread across 12 floors, setting a new standard for luxury accommodations in the DMV area. With the largest luxury meeting space in Northern Virginia, totaling 35,000 sq ft, it includes two ballrooms with 20‑foot ceilings and plenty of natural light from floor‑to‑ceiling windows and a large skylight. The JW Residences occupy the remaining 16 floors.

This architectural gem is conveniently located along the Silver‑Line Metro, positioned between Dulles International and Reagan National airports, providing travelers with exceptional access to the capital region and beyond.

We thrive on encouraging you to bring your true self to work every day, celebrating you, and cheering you on as you shine bright in your career journey. Whether through our health & wellness programs, best‑in‑class learning and development, or our travel discounts that ‘feed your inner explorer,’ we work hard to create and deliver on what you need. We are ready for you to start your journey with us where you belong.

We care. Shine bright.

• Generous compensation package
• An exceptional benefit plan for eligible associates & your family members
• 401(k) matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

• Show guests to rooms, assisting them with their luggage.
• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
• Check luggage for hotel guests both for day and overnight.
• Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
• Open doors and greet guests in a friendly and courteous manner.
• Maintain the cleanliness of the bellstand, lobby, and baggage room. Keep lobby door and windows clean when not busy with guests.
• Post the daily events board and entertainment board in the lobby.
• Maintain an open communication line through all shifts by proper use of inter‑shift log.
• Deliver messages and valet to guest rooms.
• Perform pick‑ups and drop‑offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
• May perform the duties of a valet as required.
• Assist front desk with key inventory twice weekly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

Must have the ability to communicate in English; self‑starting personality with an even disposition; ability to meet standards of appearance; communicate well with guests; be able to transport up to 30 lbs. through a crowded room continuously throughout the shift; and be willing to “pitch‑in” and help co‑workers with their job duties and be a team player.

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.