Executive Lounge Attendant - Hotel

Executive Lounge Attendant – Job Description

Crescent Hotels & Resorts is honored to announce an exciting opportunity for a talented Executive Lounge Attendant for the JW Marriott Reston Station.

The JW Marriott Reston Station is a 28‑story landmark with 247 rooms, expansive meeting space, and a tower of JW Residences, located in Reston, Virginia, adjacent to the Silver Line Metro with easy access to Washington, D.C. and the surrounding region.

We encourage you to bring your true self to work, celebrate differences, and grow your career with our health & wellness programs, learning & development, and travel discounts.

• Assist guests with food and beverage needs in the concierge lounge.
• Provide information about local attractions, hotel facilities, restaurants, and entertainment.
• Make reservations and arrangements for events, transportation, dining, tours, and other services requested by guests.
• Procure services and reserve facilities as needed, including babysitter services, athletic clubs, and other amenities.
• Comply with brand procedures and standards for check‑ins, check‑outs, cash handling, and other operational protocols.
• Assist guests with requested services such as mail, faxes, and other support tasks.
• Maintain attendance, punctuality, and availability on a regular basis.
• Perform any other job‑related duties as assigned.

• Communicate effectively in English.
• Self‑starting personality with an even disposition.
• Maintain a professional appearance and meet appearance standards.
• Deliver excellent guest communication and service.
• Transport up to 30 pounds through a crowded area continuously during the shift.
• Volunteer to “pitch‑in” and support co‑workers as a team player.

Customer Satisfaction – Maintain professionalism, courtesy, and respect toward guests and associates at all times.

Work Habits – Meet and exceed hotel standards for procedures, dress, grooming, punctuality, and attendance; adapt to change and seek help when needed.

Safety & Security – Adhere to hotel security policies, including key controls, safe lifting practices, proper chemical handling, and hazard reporting.

Crescent Hotels & Resorts is an equal opportunity employer and prohibits discrimination based on race, color, national origin, religion, gender, sexual orientation, age, disability, or other protected categories. All employees and applicants are entitled to federal employment rights. For more information, please review the Know Your Rights notice from the Department of Labor.